TPWD - Customer Service Representative I (REOPEN)
4 weeks ago
GENERAL DESCRIPTION
:Under the direction of the Office Manager or Assistant Office Manager, this position performs entry-level to routine customer service work including clerical duties, front desk operations, revenue collection and accounting for daily revenue at Lake Tawakoni State Park.Provides customer service and information to the public in person, on the telephone and in writing, license and permit sales and automated campsite registration.Performs clerical duties that include preparation of reports, and processing of correspondence, and general cleaning of the Headquarters.Operates credit card, campsite registration, and the computer and license sales machines.Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned.Complies with all Agency, Division and Branch rules, regulations and procedures.
QualificationsMINIMUM QUALIFICATIONS
Education:
Graduation from High School or GED.
Experience:
None required.
Licensure:
If driving is required, applicant must possess a valid State driver's license.
PREFERRED QUALIFICATIONS
Experience:
One year experience in general clerical, cash handling or customer service.
Bilingual in English and one or more critical languages, including Spanish, Arabic, Persian Farsi, Hindi, Urdu, Vietnamese and Mandarin.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of general office procedures;
Knowledge of administrative and clerical procedures;
Knowledge of basic mathematics;
Knowledge of general custodial duties;
Skill in using MS Word, Excel and Outlook;
Skill in effective verbal and written communication;
Skill in providing quality customer service in a courteous and professional manner;
Skill in handling a high volume front desk;
Skill in making independent, sound and timely decisions;
Ability to accurately handle cash and account for revenue collected;
Ability to work independently with little or no supervision;
Ability to work as a member of a team;
Ability to work under high stress conditions;
Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;
Ability to conduct work activities in accordance with TPWD safety program.
WORKING CONDITIONS
Required to work in a public park with overnight camping and day use;
Required to work 10 to 40 hours per week, includes flexible schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;
This position may fluctuate between part-time and full-time status throughout the term of employment.Changing from part-time to full-time and vice versa may impact the amount of leave accrued and health insurance rates;
Required to adjust to changing schedules;
May be required to operate a State vehicle;
Required to travel 5% with possible overnight stays;
Non-smoking environment in State buildings and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER
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