Customer Service

1 week ago

Honolulu, Hawaii, United States Hunt Companies Finance Trust, Inc. Full time
Position is located at Ohana Military Communities in Honolulu, HI.
HMHSS_Resident Service Specialist (RESRSPEC)

Hunt Military Communities, the largest military housing owner, offers unsurpassed quality and service to more than 165,000 residents in approximately 52,000 homes on Navy, Air Force, Marine Corps, and Army installations across the USA.


We do this through our core values:
safety, kindness, efficiency, enthusiasm and selflessness and our 5-Star Service commitment.

With a 50-year legacy and a partnership with the Department of Defense, HMC strives to ensure the integrity of our military communities and the families who live there.

To learn more about us go to
A Brief Overview

The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team.

In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and exceptional customer service to all residents.

This includes but not limited to maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements.

What you will do

  • Serves as the primary point of contact for all resident related inquires.
  • Coordinates and assists with all requests from resident with the property management team by entering work orders into YARDI.
  • Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed, through to resolution.
  • Assist in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
  • Administers move in lease documents and home inspection with resident.
  • Coordinate move-outs, pre-inspection and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
  • Monitor rental account balances where applicable. Ensure all fees and rent charges are correct in Yardi.
  • Assist with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community.
  • Conducts follow-up phone calls to residents to ensure that work orders are completed to the resident's satisfaction within an acceptable time frame.
  • May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
  • Participate in monthly functions held by the site to assist in resident retention.
  • This position requires driving for the company using either a company vehicle, rental vehicle or their personal vehicle.
Qualifications

  • High School Diploma or GED (or equivalent) Required and
  • Bachelor's Degree in Business Administration, Property Management, or other related discipline Preferred
  • Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers. Required and
  • Previous experience in sales Preferred
  • Strong customer service skills.
  • The ability to show houses which may include working in all types of weather conditions.
  • Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
  • Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
  • Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
  • A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.
  • Ability to resolve problems independently and responsibility.
  • Requires a reliable, self-motivated, team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills.
  • Demonstrates discretion and ability to maintain a professional attitude and appearance.
  • Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
  • Takes initiative to identify and anticipate client needs and make recommendations for implementation.
  • DL NUMBER - Driver's License, Valid and in State Required
Compensation
We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $20.19-$23.55 per hour, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. Please keep in mind that the range mentioned above is the general Hiring Range for the role. Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.
Benefits
A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more
Click Here for Benefits Overview


You must be able to pass a drug, background screen and physical abilities test/motor vehicle record check (if one is required per the position).

EEO/ADA

The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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