IS (Help Desk) Analyst

Job Title: IS Analyst

Company: Aisin World Corp of America

Department: DX / Infrastructure & Security

Location: Seymour, IN

Position Responsibilities

The incumbent is expected to perform the following functions that the company has determined are essential to this position:

• Adhere to company IT processes and security
• Contribute to the creation and maintenance of End User Services (EUS) related (e.g. Process, Policy, etc.) documentation.
• Perform tasks according to existing endpoint support related documentation.
• Perform tasks according to existing client related process documentation.
• Perform tasks related to maintaining endpoint applications (e.g. Anti-virus, Word, Excel, etc.)
• Provide desktop/desk side support in line with business applications and processes.
• Troubleshoot and resolve endpoint issues up to and including data-link layer of the OSI model.
• Troubleshoot and resolve printer issues for end users.
• Troubleshoot and escalate user endpoint issues to the IS Analyst III when necessary.
• Ensure appropriate Endpoint configuration backups occur as required.
• Build desktop and mobile devices according to company requirements using existing tools, images, etc.
• Provide technology support for conferencing tools and ensure the ready availability of meeting room resources such as presentation software and audiovisual systems.
• Assist with hardware and software inventory tasks.
• Other tasks and duties as assigned.

Required Skills and Abilities

Essential Skills and Experience:

• Ability to effectively support Windows 1011 OS, Office 365 apps, Lenovo PCs, and Apple iPhones.
• User and computer object MACDs in Active Directory and O365 Tenant
• Basic knowledge of IT infrastructure.
• Basic knowledge of Microsoft Office 365, endpoint technologies & related end user productivity tools.
• Effective problem solving and quick resolution of Endpoint issues.
• Self-starter who can execute tasks with minimal oversight.
• Well-organized and able to prioritize tasks, projects, etc. to maintain a high productivity level.
• Ability to interact with users directly and participate in problem solving discussions.
• Ability to review and execute instructions from complex technical documents.

Beneficial Skills and Experience

• Help Desk operations and ticket management. InvGate Help Desk Application knowledge is a plus.
• Basic knowledge of networking, WAN, server, etc. components a plus.
• Knowledge of automotive manufacturing IT equipment (e.g. Scan guns) a plus

Education/Training/Certifications

• Bachelor's degree in IT related field is desired. Equivalent experience will be considered.
• At least one relevant technology (e.g. Microsoft, ITIL, CompTIA+, etc.) specific certifications desired.

Travel Requirements

• Approximately 5 %
• Must be willing and available to travel to such locations and with such frequency as is necessary and desirable to meet business needs.

Work Environment Requirements

With reasonable accommodation:

• Must be able to operate a personal computer, telephone, and other office equipment.
• Must perform job duties onsite, when necessary, except those duties that are customarily or by their nature performed offsite (for example, offsite customer visits).
• Must be able to work effectively in a fast-paced environment.
• Must be able to work on multiple assignments at once, and complete assignments within deadline and budget (if applicable) with satisfactory quality.
• Must be able to operate as an effective team member.
• Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all company safety policies.

Attendance/Work Hour Requirements

• Must maintain an acceptable attendance record.
• Must be willing and available to work weekends and holidays as necessary and desirable to meet business needs.