Hotel Front Desk Associate

7 days ago

Vernon, New York, United States Tioga Downs Full time

$2000 sign-on / retention bonus

JOB DESCRIPTION SUMMARY:


Responsible for providing accurate, timely information to guests about hotel policies, services, and amenities, ensuring optimum guest service and satisfaction.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Provide excellent guest service to both internal and external guests.
  • Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
  • Maintains a working knowledge of the Company's property, as well as special events on and near property, in order to advise guests of same, whenever possible.
  • Responds to guest requests, complaints or inquiries courteously and promptly.
  • Enters changing reservation information into computer system.
  • Posts charges to guest accounts and processes payment of accounts.
  • Ensures a maximum level of service and satisfaction is achieved and maintained.
  • Operates Hotel switchboard and/or PBX.
  • Create reservations using the PMS system both individual and group related providing informational feedback regarding confirmation of reservation, arrival/departure, check-in, check-out, cancellation policy, credit card & payment requirements.
  • Observes credit limitations on check cashing privileges and ensures that all checks accepted for payment of account are correctly stamped with the Bank Deposit stamp.
  • Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.
  • All other duties as assigned.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
High School diploma or GED required. Some college courses in Hotel Management preferred.

3pm to 11pm 5 days per week

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