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Airline Customer Service Agent

4 months ago

Indianapolis, Indiana, United States WFS Full time

Job Summary

An Agent Passenger Service performs all aspects of airport and passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures; performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of progress of search and returns found articles to customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities; receives airfreight shipments, establishes acceptability, determines routing, classifies, computes rates and other tariff charges and collects payments, prepares routing data, carrier releases, transfer manifest drayage documents and various domestic and international forms, maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers; and other duties and functions related to the foregoing as directed by management.

Remain cognizant of WFS staff, security contractors, and visitors' activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Responsibilities

Ability to judge distance. Ability to count money. Hear and respond to customers. Reports to work on a regular and timely basis. Must be willing to wear uniform and insignia as prescribed by the Company. Personal appearance and grooming that will present a favorable corporate image. Ability to speak and be understood in giving directions/information to passengers. Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.

Minimum Requirements

HS Diploma, GED or Equivalent High school diploma or equivalent preferred. Computer experiences necessary. Must have ability to work under pressure. Excellent interpersonal and communication skills required.

Preferred Skills

Demonstrates qualities of leadership, initiative, and judgment. Ability to read, write, fluently speak and understand the English language. May be necessary to speak other language(s), in addition to English, depending on customer contract.

Physical Requirements/Working Conditions

Ability to lift up to 70 lbs Kg). Ability to stand and walk for an eight-hour shift. Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight-hour shift.

Perks & Benefits

Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more Need quality medical care? Multiple options for both full and part-time employees Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More Looking to stay healthy and improve your life? Wellness Programs offered to all employees Want to invest in your future? 401k program offered with company match Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available