Voice Network Engineer
4 weeks ago
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
Voice Engineer Roles and Responsibilities:
L2 and L3 Support
for all voice related issuesResolves/close assigned tickets within agreed SLA.Maintain all PBX's, Avaya, Cisco, Nortel, etc.
Manage and configure all Adds, Moves and Changes.
Troubleshoot and resolve all PBX's issues.
Maintain all Analog lines, PRI's, all Microsoft Teams voice lines, all Genesys voice lines, 800 numbers.
Troubleshoot, open and manage, all tickets with Telco for issues and outages.
Genesys Pure cloud :
setup users, call queues, call routing, port numbers, built Architects, Setup SMS, Email, CRM. Screen recordings.
Moved all CEMEX's Dispatch Centers to Genesys Pure Cloud *Troubleshoot and resolve all Genesys Pure cloud issues.
Microsoft Teams Voice:
setup users, build Call Queues, Auto Attendants, port numbers, assign calling plans, Configure Teams common area phones.
Troubleshoot and resolve all Microsoft Teams voice issues.
Currently I'm moving all CEMEX plants to Microsoft Teams Voice *Maintain all Voice and Data cabling – manage installations of all new CAT6 or Fiber, setup repairs of all cabling issues with CEMEX's Vendor.
Weekly Meetings with CEMEX IT managementRequired:
CCNP Voice engineer L2/L3Maintain all PBX's, Avaya, Cisco, Nortel, etc.
Maintain all Analog lines, PRI's, all Microsoft Teams voice lines, all Genesys voice lines, 800 numbers.
Troubleshoot, open and manage, all tickets with Telco for issues and outages.
Genesys Pure cloud:
setup users, call queues, call routing, port numbers, built Architects, Setup SMS, Email, CRM. Screen recordings.
Avaya Engineer - Expert knowledge.
Microsoft Teams Voice Admin – Expert knowledgeStrong Knowledge and experience of LAN and WAN networksStrong Knowledge and experience of VOIP and SIP Protocols
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