Customer Account Specialist

2 weeks ago

Mansfield, Ohio, United States Charter Next Generation Full time
Job DescriptionJob Description

Maximize your potential, own your impact. We are Charter Next Generation (CNG). We are curious. We are courageous. We are competitive. We are North America's leading independent producer of high-performance, specialty film, and flexible packaging solutions for a greener tomorrow. Join us and our 2,000+ employee-owners now as we passionately pursue sustainable solutions to create a better world.

This career opportunity is located at our CNG facility in Lexington, OH.

What we offer - Our hardworking team deserves benefits that work for them:

Total Rewards:

  • Significant earning potential in year 1
  • Progressive pay with skills development
  • Additional earnings through employee ownership program
  • Benefits day 1
  • Paid parental leave
  • Tuition reimbursement
  • 401k with 5% company match at 90 days of employment
  • Vacation upon day of hire

People & Culture:

  • Sustainability leader
  • Innovative & dynamic environment
  • Safety & quality driven
  • Purpose-driven & Values-based
  • Community partners
  • Earth stewardship

As a Customer Account Specialist your responsibilities will be:

  • Be the primary point of contact and build long-term relationships with customers
  • Help customers through email, phone, online presentations, screen-share and in person meetings
  • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
  • Ensure the timely and successful delivery of our products according to customer needs and objectives
  • Communicate clearly the progress of orders and shipments
  • Schedule, track, communicate with transportation groups
  • Forecast and track key account metrics
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Monitor and analyze customer's usage of our product
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
  • Liaison between the customer and internal teams


A strong Customer Account Specialist will possess:

  • Bachelor's degree preferred. Combination of degree and experience may be considered.
  • Excellent interpersonal skills.
  • Ability to relate to people at all levels of the organization including diverse cultures.
  • Demonstrated skill in organizing work, setting priorities, and sound decision-making.
  • Strong work and personal ethics.
  • Proven Account management experience
  • Natural relationship builder with integrity, reliability, and maturity
  • Expert at Microsoft Office programs
  • Ability to work in a fast-paced ever-changing dynamic environment.

Safety at CNG:

  • Ensure that safety and health concerns are given primary consideration in all activities
  • Follows company guidelines and actively participates in all safety processes
  • Carry out job/area specific housekeeping duties and maintain a high standard of professionalism
  • Look for, report, and correct any near misses/unsafe conditions or behaviors as soon as possible
  • Identify needed changes and make recommendations - find a better way

Physical Work and Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Team members are also required to frequently talk and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Are our values a match for you?

  • Committed – We act with integrity and respect for one another.
  • Collaborative – We are better when we work together.
  • Caring – We strive to be socially conscious in all we do.
  • Courageous – We take risks to achieve better outcomes.
  • Curious – We encourage new thinking to reimagine what's possible.
  • Competitive – We play to win.


Want to learn more about CNG? Click here to learn from our employees

If so, we can offer you an exciting career opportunity. We look forward to receiving your application and resume. Become part of our CNG team today

Equal Employment Opportunity: Hiring and advancement are based on job-related requirements and on an individual's qualifications to perform a job. All aspects of employment are carried out free of discrimination or harassment based on race, color, religion, sex (including pregnancy), national origin, age, disabilities, genetic information, veteran status, sexual orientation, gender identity/gender expression or any unlawful criterion, existing under applicable federal, state, or local law.

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