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Retail Fulfillment Specialist

3 months ago

Santa Clarita, California, United States Girl Scouts Full time
Job Details

Job Location
Santa Clarita Service Center - Santa Clarita, CA

Position Type
Full Time

Salary Range
$22.00 Hourly

Job Shift
Day

Job Category
Nonprofit - Social Services

Description

Job Summary

Responsible for retail sales through a variety of services to support our Girl Scout membership in geographic areas outside of traditional brick and mortar locations. To include, scheduling, coordinating, organizing, and facilitating Girl Scout pop up shops and retail sales opportunities within the Greater Los Angeles area (GSGLA), in addition to the merchandise fulfillment and scheduling delivery of customer orders in a timely and satisfactory manner.

Essential Duties and Responsibilities
  • Providing pleasant and professional interaction with customers via phone, email, and in-person.
  • Pulling merchandise, processing, and completing small and large sale orders for customers.
  • Coordinating orders for delivery to GSGLA locations (lockers and meetings) or shipping direct to customer.
  • Completing online orders and shipping direct to customers.
  • Practice and maintain physical inventory control methods for all merchandise needed to support customer sales and online sales.
  • Accurate counting in and receiving in of merchandise shipments.
  • Makes outbound calls to schedule seasonal pop-up shops with membership in San Fernando and Antelope Valley regions, and other areas with the Greater Los Angeles area as needed.
  • Plan and work internally with other Retail staff and departments for off-site Girl Scout pop up shop and council wide event implementation.
  • Knowledgeable on all retail merchandise available and can educate our members about Girl Scout program and all other product offered.
  • Adhere to and supports Retail policies and procedures.
  • Other duties as assigned.
Council Overview

Established in Los Angeles in 1922, Girl Scouts of Greater Los Angeles ("GSGLA"), a 501(c)(3) nonprofit, serves 33,000 girls in partnership with nearly 16,000 adult members and volunteers throughout the communities of Los Angeles County, and parts of Kern and San Bernardino Counties. GSGLA is the largest girl-serving nonprofit agency in Los Angeles, with programs in entrepreneurship, life skills, outdoor, and STE(A)M, building girls of courage, confidence, and character, who make the world a better place.

GSGLA Values

Our core values represent how we behave on a day-to-day basis. These values are the specific behaviors that are expected, encouraged, and rewarded within our GSGLA culture.
  • INTEGRITY: We do what we say we are going to do. We strive for our highest quality work and commit to doing what's right even when it's difficult.
  • CLARITY OF PURPOSE: We commit to and stay focused on the goals and priorities of GSGLA and hold ourselves responsible for keeping the girl at the center of everything we do.
  • ACCOUNTABILITY: We accept personal responsibility for our work, and we hold others accountable. We can be relied upon and can rely on others. We commit to mutual understanding and mutual problem solving and embrace the necessary tough conversations.
  • RESPECT: We practice respect by caring for the worth of ourselves, others, the environment, property, and policies. We listen well and honor diversity in ideas without judgements.
Qualifications

Skill, Experience & Education
  • Outstanding customer service and organizational skills
  • Highly personable with the ability to reflect empathy to customers
  • Ability to multitask
  • Flexible
  • Strong communication skills
  • Dependable and self-motivated
  • Work independently
  • Strong collaboration with store staff and volunteers (customers)
  • Acute attention to detail
  • Conflict resolution skills
  • Excellent phone etiquette and interpersonal skills
  • Point Of Sale (POS) system experience
  • Excellent computer skills (understanding of Microsoft Outlook, Excel, Word, PowerPoint, social media)
  • Knowledge of Girl Scouting highly desirable
  • Prior Retail sales experience preferred
  • GED or High School required
Additional Organizational Requirements
  • Subscribe to the principles of the Girl Scout Movement.
  • Demonstrate a strong work ethic, integrity and honesty in all professional situations.
  • Possess a positive attitude with strong work ethic, integrity. honesty, and sense of humor.
  • Must be flexible, adaptable and willing to thrive in an ever changing/fast-paced environment
  • Develop and maintain sensitivity to employee diversity in the workplace.
  • Behave in ways that demonstrate respectful treatment of other employees, volunteers and girls.
  • Practice pluralism and be inclusive with the services provided.
  • Compliance with State-mandated reporter requirements is an essential function of this position.
  • Attend GSGLA signature events and certain other activities/events (including cookie cupboards, etc.) as assigned.
  • Abide by a duty of loyalty to GSGLA and give preference to the business and mission of GSGLA over that of other organizations and your own business interests.
Physical Requirements

The incumbent is in a non-confined office-type setting in which they are free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In the course of performing this work, the incumbent:
  • Will spend time sitting, utilizing the computer.
  • Will spend time standing/walking throughout the facilities.
  • Will travel for work via a GSGLA vehicle to various facilities throughout the region.
  • May lift to 25 lbs. periodically. If more, the incumbent must request assistance.
  • The incumbent must be able to perform this job safely, without endangering the health or safety of themselves or others.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits / Other

GSGLA and its employees support an inclusive environment and values the individual traits, skills and talents of all staff, volunteers, girls, prospects, and donors. Employees of GSGLA receive a competitive slate of benefits and paid time off, including the closure of its offices the second and fourth Monday of every month. Full time staff are eligible to opt into plans that cover Medical, Dental, Vision, Life and even Pet Insurance, as well as a 403(b) plan.

Diversity, Equity, Inclusion, Access & Advocacy Statement

Girl Scouts of Greater Los Angeles is committed to building a diverse staff that reflects the communities we work alongside, and we value equity and inclusion in our workplace. We encourage applications from individuals in all groups and communities, different walks of life, and those belonging to communities historically excluded. As an organization committed to making the world a better place, it is essential that we incorporate a diverse, equitable and inclusive lens into all aspects of our work. We encourage applicants with a global perspective and a commitment to values around diversity, equity, and inclusion to apply.

Vaccination Policy

Girl Scouts of Greater Los Angeles requires its employees to be vaccinated against COVID-19, subject to certain exemptions as required by law. New hires working at Girl Scouts of Greater Los Angeles must be fully vaccinated upon hire. Please contact the People & Culture Department for a copy of the vaccination policy.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.