Community Warranty Manager

2 weeks ago


West Sacramento, California, United States Taylor Morrison Full time

What You'll Do

  • Become proficient in data entry into BuildPro
  • Conduct Taylor Morrison procedures for home reviews
  • Address new and current homeowner's concerns with knowledge and customer satisfaction
  • Acquire understanding of Taylor Morrison Warranty Program and Homeowner Maintenance requirements
  • Perform accurate assessments of service requests by homeowners
  • Coordinate and schedule subcontractors for warranty service repairs
  • Manage escalated customer calls and provide documentation
  • Track outstanding warranty work orders and update as needed
  • Process building permit check requests
  • Complete customer service requests in a timely manner
  • Order, update, and distribute construction forms
  • Administer Taylor Morrison's 10-year Structural Warranty Program
  • Perform other assigned duties

Sound Like You?

  • High School Graduate with 18 months of customer service experience
  • Excellent communication skills for customer satisfaction
  • Computer skills and ability to adapt to company systems
  • Strong organizational and problem-solving abilities
  • Ability to multitask and stay focused
  • Willingness to travel locally

FLSA Status: Non-Exempt

Compensation

Salary Range: $26.02-$39.02
Bonus or Commission Eligible: Production 20%
Auto Allowance: $6,000

This position is non-exempt for overtime pay.

Essential Functions:

  • Report to Division/Corporate Office/Community daily and adhere to schedule
  • Access, input, and retrieve information from computer or electronic device
  • Remain poised and interact effectively with colleagues and customers
  • Work well in team environments and meetings
  • Utilize time management skills and prioritize tasks
  • Adhere to established procedures and protocols
  • Perform in situations requiring speed and productivity
  • Consider diverse perspectives and collaborate effectively
  • Adjust work habits to fit different tasks and situations
  • Sit or stand for long periods and move around work environment
  • Operate a motor vehicle if applicable
  • Comply with company policies and procedures

Physical Demands:

Must be able to remain in a stationary position up to 50% of the time
The ability to lift up to 10 pounds frequently and up to 25 pounds occasionally

*Taylor Morrison experience may override education and experience requirements.

Job descriptions are accurate reflections of principal duties essential for fair pay decisions.

Taylor Morrison is an equal opportunity employer.



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