![Taylor Morrison](https://media.trabajo.org/img/noimg.jpg)
Community Warranty Manager
2 weeks ago
What You'll Do
- Become proficient in data entry into BuildPro
- Conduct Taylor Morrison procedures for home reviews
- Address new and current homeowner's concerns with knowledge and customer satisfaction
- Acquire understanding of Taylor Morrison Warranty Program and Homeowner Maintenance requirements
- Perform accurate assessments of service requests by homeowners
- Coordinate and schedule subcontractors for warranty service repairs
- Manage escalated customer calls and provide documentation
- Track outstanding warranty work orders and update as needed
- Process building permit check requests
- Complete customer service requests in a timely manner
- Order, update, and distribute construction forms
- Administer Taylor Morrison's 10-year Structural Warranty Program
- Perform other assigned duties
Sound Like You?
- High School Graduate with 18 months of customer service experience
- Excellent communication skills for customer satisfaction
- Computer skills and ability to adapt to company systems
- Strong organizational and problem-solving abilities
- Ability to multitask and stay focused
- Willingness to travel locally
FLSA Status: Non-Exempt
Compensation
Salary Range: $26.02-$39.02
Bonus or Commission Eligible: Production 20%
Auto Allowance: $6,000
This position is non-exempt for overtime pay.
Essential Functions:
- Report to Division/Corporate Office/Community daily and adhere to schedule
- Access, input, and retrieve information from computer or electronic device
- Remain poised and interact effectively with colleagues and customers
- Work well in team environments and meetings
- Utilize time management skills and prioritize tasks
- Adhere to established procedures and protocols
- Perform in situations requiring speed and productivity
- Consider diverse perspectives and collaborate effectively
- Adjust work habits to fit different tasks and situations
- Sit or stand for long periods and move around work environment
- Operate a motor vehicle if applicable
- Comply with company policies and procedures
Physical Demands:
Must be able to remain in a stationary position up to 50% of the time
The ability to lift up to 10 pounds frequently and up to 25 pounds occasionally
*Taylor Morrison experience may override education and experience requirements.
Job descriptions are accurate reflections of principal duties essential for fair pay decisions.
Taylor Morrison is an equal opportunity employer.
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