Front Desk Manager

6 days ago

Montgomery, Alabama, United States PCH Full time
As a member of our hospitality team, the primary responsibility of a Front Office Night Manager is to provide effective leadership and coordination to associates delivering Front Desk services, and achieving the operating budget. This role will work closely with associates to ensure smooth guest arrival and departure procedures by performing all necessary duties at the Front Desk and supervising daily shifts, ensuring compliance with policies, standards, and procedures with a focus on training and empowering associates to provide excellent customer service. A crucial part of this role is to set a positive example for guest relations, continuously interact with customers to obtain feedback on room quality and service levels, and handle guest problems and complaints effectively.
  • Efficiently and effectively perform all Front Desk duties, ensuring smooth and exceptional guest service.
  • Supervise daily Front Desk operations, ensuring strict compliance with hotel policies and procedures.
  • Take charge of Front Desk shifts as required to maintain seamless operations and excellent guest service.
  • Complete and maintain accurate shift reports and paperwork to facilitate efficient handovers and reporting.
  • Supervise Bell Staff, Switchboard, and Concierge/Guest Services, fostering optimal performance and teamwork.
  • Manage lobby traffic to ensure efficient arrivals and departures, enhancing the guest experience.
  • Oversee Front Office activities in the absence of higher management, ensuring continuity and service excellence.
  • Operate department equipment and promptly report any malfunctions for timely resolution.
  • Manage associate uniforms, including ordering and upkeep, maintaining a professional appearance for the team.
  • Train staff on credit policies and monitor adherence to minimize bad debts, safeguarding hotel revenue.
  • Participate in departmental meetings, effectively communicating Front Desk goals and aligning strategies.
  • Supervise staffing levels to meet guest service and financial objectives, ensuring adequate coverage.
  • Understand night audit procedures and utilize reports for accurate financial analysis and reporting.
  • Exhibit outstanding hospitality skills, setting a positive example for the team and enhancing guest interactions.
  • Proactively interact with customers, seeking feedback to ensure high service quality and guest satisfaction.
  • Address guest problems and complaints promptly and effectively, resolving issues to enhance guest experiences.
  • Empower associates to deliver excellent customer service by providing clear expectations and support.
  • Conduct hospitality audits to assess performance and provide constructive feedback for continuous improvement.
  • Attend meetings to understand group needs and share critical information with the Front Desk team.
  • Review guest satisfaction results and implement action plans for improvement, striving for guest delight.
  • Utilize guest information tracking systems to personalize service and proactively address guest needs.
  • Support orientation and ongoing training programs to develop and maintain a skilled and motivated Front Desk team.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

  • Front Desk Manager

    7 days ago

    Montgomery, Alabama, United States Pch Hotels & Resorts Full time

    As a member of our hospitality team, the primary responsibility of a Front Office Manager is to provide effective leadership and coordination to associates delivering Front Desk services and achieving the operating budget. This role will work closely Front Desk, Front Desk Manager, Guest Experience, Office Manager, Manager, Guest Service

  • Front Desk Supervisor

    6 days ago

    Montgomery, Alabama, United States Pchresorts Full time

    ** Front Desk Supervisor** **Job Category****:** Supervisor **Requisition Number****:** SUPER08580 Showing 1 location **Job Details** **Description** Assist management staff with supervising daily department activities . Prompt and courteous delivery of all services, maintain positive image through all areas of guest contact and through cleanliness of guest...

  • Front Desk Agent

    4 weeks ago

    Montgomery, Alabama, United States Wind Creek Casino & Hotel Montgomery Full time

    Job Overview Hours 230pm 11pm Hotel Front Desk Agents perform an array of tasks to make guests feel welcome but their primary responsibility is registering guests to their hotel room. PurposeOur genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone...

  • Assistant Front Office Manager

    6 days ago

    Montgomery, Alabama, United States Margaritaville Lake Resort Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • General Manager

    6 days ago

    Montgomery, Alabama, United States EmergencyMD Full time

    GENERAL MANAGERDo you have high energy and customer service/sales experience? Want to start an exciting career in management? Sud Stop Car Wash is looking to hire a General Manager to join our team in Montgomery, AL and it could be you The annual salary for this position starts at $75,000 based on experience plus monthly bonus eligibility We offer...

  • General Manager

    7 days ago

    Montgomery, Alabama, United States Sud Stop Full time

    Job Description Job Description GENERAL MANAGERDo you have high energy and customer service/sales experience? Want to start an exciting career in management? Sud Stop Car Wash is looking to hire a General Manager to join our team in Montgomery, AL and it could be youThe annual salary for this position starts at $75,000 based on experience plus monthly bonus...

  • Hotel Manager

    6 days ago

    Montgomery, Alabama, United States Margaritaville Lake Resort Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Applications Development Analyst- Devops

    6 days ago

    Montgomery, Alabama, United States Tech Providers, Inc Full time

    ALABAMA DEPARTMENT OF ECONOMIC AND COMMUNITY AFFAIRS is searching for an Applications Development Analyst to join their devops team 6-9 Months Contract to hire.Montgomery, AL (Onsite from day 1, with some flexibility for remote work during contract period) Position Description:This is fully functional medium to complex professional application development...

  • it specialist

    1 month ago

    Montgomery, Alabama, United States Army National Guard Units Full time

    1. Utilizes an extensive knowledge of logistics programs/operations and a clear understanding of automated systems to manage projects and programs for systems integration of CSS automation. Administers tactical local area network (LAN) clients, monitors ongoing operation of tactical network systems to ensure hardware and software functions, and meets...

  • it specialist

    3 weeks ago

    Montgomery, Alabama, United States Army National Guard Units Full time

    1. Utilizes an extensive knowledge of logistics programs/operations and a clear understanding of automated systems to manage projects and programs for systems integration of CSS automation. Administers tactical local area network (LAN) clients, monitors ongoing operation of tactical network systems to ensure hardware and software functions, and meets...

  • Revenue Cycle Specialist-Jackson Clinic Cardiology-$5k Sign On

    6 days ago

    Montgomery, Alabama, United States Jackson Hospital Full time

    Join Our Team as a Revenue Cycle Specialist!Manage the revenue cycle of the professional billing processResolve errors and enter hospital charges for providersAct as a resource for billing questionsUtilize electronic medical record and front-end processesRequirements:High school diploma1-2 years of medical billing experienceCertification in Physician Coding...

  • Application Coordinator

    6 days ago

    Montgomery, Alabama, United States Baptist Health Full time

    Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. To learn more about Baptist Health, visit us at Responsible for ensuring accuracy and effective use of Cerner RevCycle, Centricity, Medisys...

  • telephone operator ii

    3 weeks ago

    Montgomery, Alabama, United States State of Maryland - MDH John L. Gildner RICA Full time

    Introduction\r GRADEASTD6\r LOCATION OF POSITIONMDH-John L Gildner RICA\r15000 Broschart Rd\rRockville, MD 20850\r POSITION DUTIESThis position will provide the best possible patient care and education to all students and their families by attending to the duties of the receptionist and switchboard area. Many interactions begin and end at the facilities...

  • telephone operator ii

    1 month ago

    Montgomery, Alabama, United States State of Maryland - MDH John L. Gildner RICA Full time

    Introduction\r GRADEASTD6\r LOCATION OF POSITIONMDH-John L Gildner RICA\r15000 Broschart Rd\rRockville, MD 20850\r POSITION DUTIESThis position will provide the best possible patient care and education to all students and their families by attending to the duties of the receptionist and switchboard area. Many interactions begin and end at the facilities...

  • Postdoctoral Research Associate

    6 days ago

    Montgomery, Alabama, United States Alabama State University Full time

    Job DescriptionAlabama State University, Cancer Biology Research and Training Center, invites applications for the position of Postdoctoral Research Associate. The successful candidate will be involved in conducting research, managing the funded activities, writing grants, and helping with completing the goals and objectives of the research projectDuties and...

  • Patient Care Coordinator

    6 days ago

    Montgomery, Alabama, United States Jackson Hospital and Clinic Full time

    Job Description The Patient Care Coordinator - MA performs routine nursing functions and diagnostic procedures to support medical plans of care. Participates in various other assignments as requested by the physician and clinic administrator. Escorts patients to the exam rooms to collect vital signs, temperature, weight and other health maintenance data....

  • Heavy Equipment Operator- Montgomery, AL

    3 weeks ago

    Montgomery, Alabama, United States CRH Full time

    Job ID: 378679 Midsouth Paving, Inc., part of CRH's South Division, is a leading supplier of quality asphalt and Construction Services in the Southeastern U.S., with operations in Alabama. Working with government agencies, private contractors, counties and municipalities, we produce millions of tons of quality construction materials and pave many miles of...

  • Heavy Equipment Operator- Montgomery, AL

    4 weeks ago

    Montgomery, Alabama, United States CRH Full time

    Job ID: 378679 Midsouth Paving, Inc., part of CRH's South Division, is a leading supplier of quality asphalt and Construction Services in the Southeastern U.S., with operations in Alabama. Working with government agencies, private contractors, counties and municipalities, we produce millions of tons of quality construction materials and pave many miles of...

  • Product Designer II

    4 weeks ago

    Montgomery, Alabama, United States Fearless Full time

    About Fearless DigitalFearless Digital builds software with a soul. As a division inside Fearless, we're part of its digital services integrator model to unlock the power of organizations, people and tech. Our division designs, engineers, and delivers digital solutions to solve problems and drive impact. Using iterative development cycles, we minimize risk...

  • Product Designer II

    6 days ago

    Montgomery, Alabama, United States Fearless Full time

    About Fearless DigitalFearless Digital builds software with a soul. As a division inside Fearless, we're part of its digital services integrator model to unlock the power of organizations, people and tech. Our division designs, engineers, and delivers digital solutions to solve problems and drive impact. Using iterative development cycles, we minimize risk...