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Learning & Development Specialist
2 weeks ago
Overview:
About Us
At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who cannot speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.
What You'll Do
The Learning & Development Specialist strengthens Upbring's learning culture by organizing, designing, conducting and evaluating engaging and effective learning solutions for employees.
This position collaborates closely with People and Culture team members and internal stakeholders in the areas of new employee orientation, onboarding, talent development, performance management, job skills training, employee engagement and culture initiatives and other People and Culture related priorities.
The Learning and Development Specialist maintains the integrity of the Learning Management System (LMS) and tracks and evaluates the effectiveness of training initiatives.
This position ensures the successful delivery of training programs that meet Agency and department goals and initiative and adapts training to accommodate different learning styles and needs.
This is a hybrid position and does require some in person work in Austin, Texas and requires residence in Texas.
Our Upbring staff members are servant-leaders on the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors.
Responsibilities:
We Are Warriors | We Set the Standards for Child Welfare
Work Standards
Manage the New Employee onboarding experience and its design end-to end including but not limited to New Employee Orientation (NEO) presentation and related communications; update as changes occur
Manage the overall integrity and design of the Learning Management System (UKG Pro Learning); Develop and update standard procedures and training for new system users such as managers and Program Training staff
Conduct periodic surveys and/or focus groups for the Learning and Development department; assist with skills gap analysis
Analyze training and survey data and apprise Leadership Development Manager to address focus areas to improve employee experience
Develop and facilitate curriculum for various employee training and development modules in alignment with Agency and department goals and objectives
Design and deliver monthly and quarterly employee training opportunities to build employee knowledge and skills
Develop and maintain a metrics dashboard to highlight and report the impact of L&D programs
Documents Learning and Development processes and makes recommendations for changes and improvements
Update and maintain organization wide Career Pathing program(s)
Maintain Learning and Development Calendar with course additions and changes
Coordination, planning and execution of annual Upbring Leader Summit
Other duties as assigned
Communication
Deliver professional, effective, and engaging live and virtual presentations, establishing connection and understanding with the audience through active listening, appropriate questioning and storytelling
Partner with People and Culture team members to ensure Learning and Development offerings are effectively communicated and posted on Warrior Hub
Build and develop effective communication channels with Upbring leaders and program training staff and headquarters department teams responsible for training
Manage Learning and Development email inbox, addressing employee and leader questions and concerns timely
Leverage available tools including the Aspire Learning Academy (LMS) to increase engagement and awareness of training opportunities and resources; implement gamification tools within the system
Fiscal Management
Order and maintain inventory of necessary training and development supplies and resources
Responsible for assigned third-party software vendor payments
We Are Servants | We Help Others
Teamwork
Train and support People and Culture team members responsible for delivering New Employee Orientation and/or employee training: Support their development needs and provide resources to build skills such as public speaking, learning theory and technologies and instructional design
Periodically lead team building sessions within and outside the People and Culture department
Partner with People and Culture team members and other internal stakeholders to develop and onboarding and offboarding tools and checklists
Assist the Leadership Development Manager with identification and definition of core competencies, leveraging validated assessments, identifying talent pools toward increasing the organization's bench strength for key roles in Succession Planning.
Work closely with the Leadership Development Manager and other team members to ensure Learning & Development, Talent, Benefits, and Employee Engagement meet the goals and objectives of the department and the organization
We Are Family | We Are Passionate & Compassionate
Building Relationships
Develop and build rapport with Upbring leaders and Program Training staff; Facilitate communications between Program Trainers to promote consistency in use of training resources and training delivery to enhance the employee experience
Partner with People and Culture, Headquarters and Program team members on employee engagement projects as assigned
Actively participate in exhibiting cultural awareness and sensitivity when interacting with staff and the community
Develop trust with all employees as a Learning and Development SME
Coordinate with Head Start program training staff to enter and maintain Linked In Learning enrollments
Qualifications:
Minimum Qualifications
Bachelor's degree (Human Resources, Organization Development, Business Administration, Education or another related field) required and/or combination of education and relevant experience in lieu of degree
2 years of experience in Human Resources, Organizational Effectiveness, Talent Management or Employee Development
2 years relevant training experience
1 year experience using a Learning Management System
Ability to travel based on business needs approximately 25%
Working knowledge of the Analysis, Design, Development, Implementation and Evaluation (ADDIE) model
Ability to motivate learners to take an active role in their learning
Strong verbal communication and presentation skills with the ability to positively convey a message
Ability to adapt training techniques and adult learning theory to various groups (different learning styles)
Demonstrated ability to gather and analyze information and translate into empirical data (metrics, structured reporting, data driven analysis); ability to create scorecard and dashboards with relevant information to influence strategic planning, decision making
Strong interpersonal skills with the ability to work independently within a team environment and with a diverse group of people
Clear and concise written and oral communication, professional presence and the ability to build strong working relationships with all levels of the organization
Organizational and problem-solving skills and the ability to handle multiple priorities; meet deadlines while providing quality results
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software
Preferred Qualifications
UKG HRIS and/or LMS experience
ATD or other training management certification
Instructional Design experience
SHRM or HRCI certification
Knowledge of assessment tools and usage, individual and group assessment strategies, and action plan development
Perks at Upbring
Competitive PTO & paid holidays
Health, dental, vision insurance & more
403(b) Plan
Employee Assistance Program
24/7 access to telemedicine and counseling services
Discounted Gym Memberships
Physical Demands & Work Conditions
This position requires sitting and looking and using a computer for long periods.
Position may work in a child facility and have limited exposure to children.
Lift, push, pull or move up to 50 lbs.
The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully.
While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable.
Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.
Diversity. Equity. Inclusion. BelongingWe are a diverse and inclusive Organization that recognizes our strength is in the efforts of our selfless warriors. Honoring and recognizing the value and dignity of all individuals is the cornerstone of our agency.
The more diverse the individuals, thought processes and lived experiences, the greater the opportunity is to combine unique perspectives to make a greater impact.
Our trust, respect, and appreciation for one another is demonstrated through our communication, celebration of progress and relentless effort to be at our best TO FULFILL OUR MISSION OF BREAKING THE CYCLE OF CHILD ABUSE.
Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status.
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