Technical Specialist- Audio Visual

7 days ago

Seattle, Washington, United States Encore Full time
The approximate hourly range is based on skills & experience $29.29-$34.50 per hour.

Position Overview


The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction.

This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

Key Job Responsibilities

Equipment Operation

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
  • Troubleshoots technical issues and resolve problems quickly as they arise.
  • Complies with all Company security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.
Customer Service

  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
  • Understands and fosters the hotel/client relationship.
Training/Staff Development

  • Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
  • Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
  • Develops self as subject matter expert in discipline of specialty.
  • Stays current with technology and industry trends.
Event Supervision

  • Performs advanced work (pre/during/post event) with operations team members.
  • Supervises and directs other technicians during an event.
Equipment Maintenance

  • Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
  • Performs inventory and forecasting of equipment needs.
Job Qualifications

  • Bachelor's Degree is preferred
  • 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
  • 3-4 years of customer service or hospitality experience is preferred.
  • Internal Team Members must meet all Training requirements to be eligible to apply for this role.
  • Technical 1-Star, Professional 200 and (1) Technical Level 300 in A/P/V/L. Experience must be signed off by DPM or higher.
  • New Encore team members must validate/complete all Training requirements within 60 days of hire date.
  • Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
  • Strong customer, client and coworker interface experience and abilities.
  • A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
  • Must be able to lift 50 lbs.
Competencies

Deliver World Class Service

  • Hospitality
  • Ownership
Do The Right Thing

  • Demonstrates Self-Awareness
Drive Results

  • Ensures Accountability
See The Big Picture

  • Decision Quality
  • Manages Complexity
Value People

  • Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ).

Work Environment

Hotel


Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.

The working conditions will vary between moderately quiet to noisy volumes.

Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.

Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.

Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment.

Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.

When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.

The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

Physical Requirements

Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.

Occasionally:

  • Peripheral Vision
  • Carrying lbs.
  • Pushing/Pulling Over 100 lbs.

Frequently:

  • Color Vision
  • Depth Perception
  • Lifting 16-50 lbs.
  • Carrying 16-50 lbs.
  • Pushing/Pulling 16-50 lbs. & lbs.

Continuously:

  • Close Vision
  • Distance Vision
  • Hearing
  • Lifting 0-15 lbs.
  • Carrying 0-15 lbs.
  • Pushing/Pulling 0-15 lbs.
In terms of time allocation per day:

  • 0-1 hours/day: Climbing
  • 2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)
  • 4-5 hours/day: Standing, Walking, Grasping


The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

  • Technical Specialist- Audio Visual

    7 days ago

    Seattle, Washington, United States Encore - PSAV Presentation Services Full time

    The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of P Audio, Technical, Specialist, Project Management, Customer Service, Equipment Maintenance

  • Technical Specialist- Audio Visual

    7 days ago

    Seattle, Washington, United States Encore Full time

    The approximate hourly range is based on skills & experience $29.29-$34.50 per hour. Position Overview The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project...

  • Production Specialist

    1 week ago

    Seattle, Washington, United States Pinnacle Live Full time

    PRODUCTION SPECIALIST$32-38/ hrCompany Overvie w :Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events.The...

  • Business Intelligence and Visualization Specialist

    1 month ago

    Seattle, Washington, United States Sila Solutions Group Full time

    As our client accumulates large amounts of data, the need for a quick and easy way to assess, interpret and form sound business decisions based on this data is desired. That's where Sila's Business Intelligence and Visualization Specialists fit in. Sila's Business Intelligence and Visualization Specialists help clients get more from their data and turn this...

  • Business Intelligence and Visualization Specialist

    3 weeks ago

    Seattle, Washington, United States Sila Solutions Group Full time

    As our client accumulates large amounts of data, the need for a quick and easy way to assess, interpret and form sound business decisions based on this data is desired. That's where Sila's Business Intelligence and Visualization Specialists fit in. Sila's Business Intelligence and Visualization Specialists help clients get more from their data and turn this...

  • IT Support Specialist

    7 days ago

    Seattle, Washington, United States PEAK Technical Staffing USA Full time

    P-CSD-001 We are looking for an experienced IT Support Specialist at our Seattle HQ office. You are someone who has significant experience with supporting a fast-paced, high-growth environment. You are comfortable working as part of a large, distributed team supporting IT operations in both our Seattle and San Francisco headquarters and remote offices across...

  • IT Support Specialist

    7 days ago

    Seattle, Washington, United States Snap Full time

    **IT Support Specialist** Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together. Snapchat is the camera used by over 150 million people every...

  • Onsite IT Support Specialist

    3 weeks ago

    Seattle, Washington, United States Designit Full time

    We're always looking for critical thinkers who are curious, data-driven, have a growth mindset, and excel at creating strategic points of view by leveraging data and learnings. We are consultants. Strategists. Creators. Doers. Achievers. Explorers. Geeks. Leaders. Learners. Renegades. Seekers. Visionaries. And we fundamentally believe that we're better...

  • Technical Support Specialist

    1 week ago

    Seattle, Washington, United States Highspot Full time

    Privacy NoticeAcceptTechnical Support Specialist - RemoteSeattle / Services Customer Services / Full time About HighspotWe are committed to diversity as both a moral and business imperative.About the Role: In this role, you will be joining the Customer Services Team as a Technical Support Specialist. This role will serve as the technical liaison between...

  • Sr. Technical Support Specialist

    7 days ago

    Seattle, Washington, United States Rand 3D Full time

    **Sr. Technical Support Specialist - Architecture, Engineering, and Construction** Seattle, WA, USA Full-time **Company Description** **We hire for tomorrow** IMAGINiT Technologies, a division of Rand Worldwide, advances the way engineers and architects use 3D technology to design, develop, and manage complex engineering projects. As an Autodesk Platinum...

  • Special Event Venue Technical Producer I, IT Services

    7 days ago

    Seattle, Washington, United States Amazon Full time

    The hybrid Technical Producer role provides customer-centric event production services and overall event technical support at the highest level possible, for the IT Services Event Productions team and its dedicated customers. Successful team members will be able to step seamlessly into a corporate events, studio, and livestream environments, have a good...

  • associate visual merchandiser

    3 weeks ago

    Seattle, Washington, United States Eddie Bauer, Inc. Full time

    OverviewFrom designing the first patented down jacket in America, to winning 60 industry awards in the last 10 years, Eddie Bauer has built a legacy of inspiration, innovation, and exploration over the last century. While our business has changed over the past 100 years, our work has remained centered around engaging in the transformative powers of the...

  • Technical Director, Sports

    2 months ago

    Seattle, Washington, United States Warner Bros. Discovery Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...

  • Supervisory Aviation Technical Systems Specialist

    1 week ago

    Seattle, Washington, United States Department Of Transportation Full time

    DutiesDirects the work of subordinate managers and/or employees for more than one organizational unit/project/program within a major subdivision. Work usually includes a mixture of routine and complex projects/programs based on the objectives of the major subdivision/LOB/SA.Managerial duties typically affect employees and managers in more than one...

  • Sr. Technical Account Manager

    1 month ago

    Seattle, Washington, United States Mattermost Full time

    Mattermost provides secure, workflow-centric collaboration for technical and operational teams that need to meet nation-state-level security and trust requirements. We serve technology, public sector, national defense, and financial services industries with customers ranging from tech giants to the world's largest banks, to the U.S. Department of Defense and...

  • Sr. Technical Account Manager

    3 weeks ago

    Seattle, Washington, United States Mattermost Full time

    Mattermost provides secure, workflow-centric collaboration for technical and operational teams that need to meet nation-state-level security and trust requirements. We serve technology, public sector, national defense, and financial services industries with customers ranging from tech giants to the world's largest banks, to the U.S. Department of Defense and...

  • Finance Specialist

    7 days ago

    Seattle, Washington, United States University of Washington Full time

    As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources...

  • finance specialist

    1 week ago

    Seattle, Washington, United States University of Washington Full time

    Req #: Department: SCHOOL OF MEDICINE Job Location Detail: Hybrid Eligible Posting Date: 04/16/2024 Closing Info Open Until Filled Salary: $6,000 - $7,000 per month Shift: First Shift Notes As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click...

  • Associate Project Manager

    7 days ago

    Seattle, Washington, United States AVI-SPL Full time

    WHO WE AREAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and...

  • Mobility Specialist

    7 days ago

    Seattle, Washington, United States Metropolis Corp Full time

    Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is...