Technical Support Specialist

7 days ago


Seattle, Washington, United States Highspot Full time

Privacy Notice

Accept

Technical Support Specialist - Remote
Seattle / Services

Customer Services / Full time

About Highspot
We are committed to diversity as both a moral and business imperative.

About the Role: In this role, you will be joining the Customer Services Team as a Technical Support Specialist. This role will serve as the technical liaison between Services, Product, and Engineering serving as the voice of the customer to make our product better.

Your day will be filled with engaging with our customers to understand their requests and inquiries for our Highspot product, collaborating and partnering with internal services, product, and engineering teams to identify and resolve issues via Zendesk.

Teamwork and fearlessness is our mantra
Our technical support team boasts a 98% CSAT (Customer Satisfaction Rate).

You'll spend most of your time interacting directly with our customers and ensuring that they have an amazing experience using Highspot.


  • Provide advanced technical support to our customers on a variety of integrations with Highspot, including Email, CRM, SSO, and CMS systems
  • Become an expert at managing the support ticket queue and be responsible for driving customer requests to a timely resolution
  • Responsible for triage and owning a wide variety of customer requests from start to finish while ensuring key stakeholders are consistently updated with relevant information
  • Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.
  • Optimize and leverage our internal and external Support documentation
  • Act as a liaison between customers and engineering when necessary, to resolve difficult technical issues faced by our customers
  • 1-3 years technical customer support experience (ideally supporting the end-user of a technical product)
  • Learn it all, not know it all mentality
  • Experience with/familiar with ticketing systems such as Zendesk (ServiceNow, ConnectWise, Jira Service Desk, HubSpot, etc)
  • Experience with/familiar troubleshooting applications such as Outlook, GMail, Zoom, MSTeams
  • Strong desire to serve and help others
  • Experience in HTML and CSS scripting languages preferred, not required
  • Proven ability to troubleshoot and identify the root cause of issues in complex enterprise systems
  • Experience working with Mac, Windows, iOS, and Android platforms
  • Exceptional problem-solving skills and cool under pressure
  • Insatiable curiosity and the desire to learn it all
  • Comfortable and confident written and verbal communication with internal and external customers (Bonus points for fluency in a second language)
  • Entrepreneurial with a strong interest in working for a fast-paced startup in hyper-growth
  • Bachelor's Degree preferred (Bonus points if your degree is in a STEM field), not required
  • The role is remote
  • 11 weeks of comprehensive onboarding and training
  • Awarded Best Places to Work in Seattle 2021
  • Join a culture that puts PEOPLE first - 97% employee satisfaction rating (Glassdoor)
  • Focus Thursday - no internal meetings scheduled
  • Recharge Fridays - Once a month a Friday off to recharge & re-energize
  • Contribute to a compelling vision
  • Supportive, collaborative, teamwork culture and environment

Benefits Comprehensive medical, dental, and vision benefits 401(k) Matching Paid parental leave

Flexible work and vacation schedules Discounted ClassPass membership 2 volunteer days per year Transportation benefits Competitive compensation and stock options Fully-stocked kitchen Annual company-wide events Meaningfully contribute to a compelling vision

Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

#J-18808-Ljbffr

  • Seattle, Washington, United States Rand 3D Full time

    **Sr. Technical Support Specialist - Architecture, Engineering, and Construction** Seattle, WA, USA Full-time **Company Description** **We hire for tomorrow** IMAGINiT Technologies, a division of Rand Worldwide, advances the way engineers and architects use 3D technology to design, develop, and manage complex engineering projects. As an Autodesk Platinum...


  • Seattle, Washington, United States PEAK Technical Staffing USA Full time

    P-CSD-001 We are looking for an experienced IT Support Specialist at our Seattle HQ office. You are someone who has significant experience with supporting a fast-paced, high-growth environment. You are comfortable working as part of a large, distributed team supporting IT operations in both our Seattle and San Francisco headquarters and remote offices across...


  • Seattle, Washington, United States Moffatt & Nichol Full time

    Moffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Senior IT Support Specialist to join our Seattle office. The Senior IT Support Specialist provides advanced computer related support to Moffatt & Nichol employees in all geographical...


  • Seattle, Washington, United States Encore - PSAV Presentation Services Full time

    The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of P Audio, Technical, Specialist, Project Management, Customer Service, Equipment Maintenance


  • Seattle, Washington, United States Snap Full time

    **IT Support Specialist** Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together. Snapchat is the camera used by over 150 million people every...


  • Seattle, Washington, United States Stripe Inc. Full time

    Product Support SpecialistStripe is live on 3 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep...


  • Seattle, Washington, United States Designit Full time

    We're always looking for critical thinkers who are curious, data-driven, have a growth mindset, and excel at creating strategic points of view by leveraging data and learnings. We are consultants. Strategists. Creators. Doers. Achievers. Explorers. Geeks. Leaders. Learners. Renegades. Seekers. Visionaries. And we fundamentally believe that we're better...


  • Seattle, Washington, United States Department Of Transportation Full time

    DutiesDirects the work of subordinate managers and/or employees for more than one organizational unit/project/program within a major subdivision. Work usually includes a mixture of routine and complex projects/programs based on the objectives of the major subdivision/LOB/SA.Managerial duties typically affect employees and managers in more than one...

  • Support Specialist

    3 weeks ago


    Seattle, Washington, United States Breville Full time

    Support Specialist - Specialty CoffeeAbout BrevilleOver the past80+ years Breville has grown to become an iconic global brand, deliveringkitchen products to over 70 countries around the globe. Breville enhancespeople's lives through the delivery of brilliant innovation and thoughtfuldesign based on deep consumer insights, empowering people to do things...


  • Seattle, Washington, United States Encore Full time

    The approximate hourly range is based on skills & experience $29.29-$34.50 per hour. Position Overview The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project...


  • Seattle, Washington, United States Encore Full time

    The approximate hourly range is based on skills & experience $29.29-$34.50 per hour. Position Overview The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project...


  • Seattle, Washington, United States SeaMar Community Health Centers Full time

    Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without...


  • Seattle, Washington, United States YWCA Seattle | King | Snohomish Full time

    Specialized and Integrated Services King County – King County Permanent Housing /YWCA is looking for committed , available , and skilled problem solvers to join our team. The Resident Support Specialist at YWCA are officially titled Resident, Guest, and Client Support Specialists due to the breadth of people they serve. RGC Support Specialists are...


  • Seattle, Washington, United States Crisis Connections Full time

    Job DescriptionJob DescriptionDescription:Position Title: Crisis Support SpecialistReports to: Clinical Supervisor of Crisis ServicesType: Part-Time / Non-ExemptSchedule: Varied day and swing shift hours available based on call volume and staff levels; range from eight to twenty hours per weekPay rate: $26.01/hourUnion Representation: Represented by...


  • Seattle, Washington, United States CCSWW Full time

    Overview:$28 per hour. This is a Temporary Part-time position. 25 hours/week Program DescriptionThe Youth Tutoring Program (YTP) is an after-school educational enrichment program for first through twelfth-grade scholars who live in five low- and mixed-income housing communities in Seattle. Started as a partnership with the Seattle Housing Authority in 1991,...


  • Seattle, Washington, United States Blu Dot Full time

    TITLE: Store Support Specialist - Seattle Showroom REPORTS TO: Seattle Store Manager ABOUT US: Blu Dot ), an award-winning designer and maker of modern home furnishings, is currently searching for a Store Support Specialist to join our dynamic and values-driven company. Company Purpose Inspire a more creative way of living through good design that's good...


  • Seattle, Washington, United States Downtown Emergency Service Center Full time

    Job DescriptionJob DescriptionDescription:Days Off: Sunday, MondayShift: Day (7:30am - 4:00pm)Insurance Benefits: Dental, Life, Long-term Disability, MedicalOther Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement PlanAbout DESC:DESC (Downtown Emergency Service Center)...


  • Seattle, Washington, United States LanceSoft Full time

    Job Title: Desktop Support Engineer Location: Bothell, WA % Onsite) Duration: 12 MonthsSchedule: M-F 8am - 5pm PSTTop Skills: Good technical knowledge and previous desktop support experience Strong analytical and problem-solving skills for technical issues Previous customer support experience with strong interpersonal and communication skills, both written...

  • Technical Sourcer

    7 days ago


    Seattle, Washington, United States Insight Global Full time

    Job DescriptionAre you an experienced Technical Sourcer with a passion for finding top talent? Look no further A leading tech organization is hyper scaling, seeking Sourcers who will play a crucial role in identifying and attracting talent to support their rapidly growing data center footprint.In this role, you will actively source large, diverse pools of...


  • Seattle, Washington, United States Diverse Lynx Full time

    Job Title: Oracle EBS Technical ConsultantLocation: Seattle, WADuration: Full-Time Job Description:We are seeking an experienced Oracle E-Business Suite (EBS) Virtual Trader Specialist to join our team. The ideal candidate will have a strong background in implementing and supporting the Virtual Trader module within Oracle EBS. The candidate should have...