Training and Development Specialist

1 week ago

Peachtree Corners, Georgia, United States Waffle House Full time

As the Training & Development Specialist, you will work closely with all members of the Training Department to develop training materials including manuals, videos, and coaching documents to effectively support ongoing and new training campaigns. Additionally, this role is responsible for promoting and maintaining hourly and management training initiatives through in-person and online learning platforms.

The Training & Development Specialist is a Support Team role based out of our Corporate Office in Norcross, GA in the metro Atlanta area. Our Corporate Office Support Team consists of 300+ Associates who are committed to supporting our Operations Team as they proudly serve and create memorable experiences for our Customers. Housing over 40 departments and many fields of industry, we take pride in offering a wide variety of opportunities at every stage of your career. If you are just looking for a job right now, Waffle House probably isnt the right fit for you. If you are a career-minded person who values hard work, is passionate about putting people first, and wants to build a meaningful career alongside like-minded people, this is the place for you

What We Offer:

  • Health & Wellness Package including medical, dental, vision and life benefits, and health-related activities
  • Employee Assistance Program free to all Associates and their household members
  • Paid vacation of up to 3 weeks and six paid holidays
  • A strong, unique culture built upon putting people first, showing up and servant leadership
  • Unlimited learning and development opportunities
  • Internal referral program
  • Community involvement and volunteer opportunities
  • Team building activities department and company-wide

What you'll do:

  • Perform administrative tasks for the department: answer calls and return email, maintain supplies and reference material
  • Update training materials to match current company systems and policies
  • Provide customer support to operators and associates in the restaurants
  • Manage training content creation and publication on Waffle House Academy
  • Maintain production calendar and schedule correspondence for video production projects
  • Implement content delivery through memos, Power-point presentations, and script writing for training, internal communication, and videos
  • Ensure that all content from other departments including Group Health, Stock, Legal and Support Service is up-to-date within all training material
  • Assist with video and photography-driven projects for Training and other departments, as needed
  • Hourly Training:
  • Assist in the conversion of hourly orientation content to a digital platform for all positions
  • Create new learning engagement activities and quizzes for digital hourly orientation
  • Regularly review hourly training programs to ensure a positive and successful training experience
  • Management Training:
  • Focuses on management content creation
  • Provide updates to management training programs including written manuals and digital content

What we're looking for:

  • Strong technical writing and deductive reasoning skills
  • Ability to translate the purpose and goals of training initiatives into company-wide campaigns and communications
  • Curriculum design & management
  • Ability to identify and resolve problems independently
  • Strong leadership and team building skills
  • Ability to analyze information to develop fact-based recommendations
  • Ability to tailor deliverables and tone to match intended audience and purpose
  • Ability to manage multiple projects, occasionally in cross-functional settings, and adhere to deadlines
  • Excellent time management, interpersonal communication, and problem-solving skills
  • Flexibility and agility to change priorities and focus based on deadlines and changing circumstances
  • Outgoing and customer-oriented (internal & external)
  • Team player and willing to constantly learn

Experience/Educational Requirements:

  • 2-year degree preferred
  • MS Word, Excel, Adobe, InDesign Photoshop, and PowerPoint Skills preferred
  • Knowledge of Online Learning Management Systems (LMS)
  • Experience in restaurant operations is beneficial
  • Experience with videography and digital graphics preferred

Who Are We?

In 1955, two Georgia neighbors opened up a restaurant that would change the world. That first restaurant led to the Waffle House brand you see today. As the business expanded throughout Georgia and the Southeast, the Yellow Sign soon became a familiar landmark, signifying Americas Place to Eat and Americas Place to Work. Today, the Waffle House system has more than 1,900 locations in 25 states, reaching as far north as Pennsylvania and as far west as Arizona. All open 24-hours a day, seven days a week, 365 days a year. Our workforce can be broken into two categories Operations (Restaurant Associates and Managers) and Support Team (Corporate Office Associates, Field Recruiters, and Maintenance Technicians). We are a strong, growing company dedicated to our Customers and Associates. We would love to have you on our team To learn more about the Waffle House culture and our great community of employees and customers, please visit

WAFFLE HOUSE IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

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