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Patient Services Representative- Dade City Dental
2 weeks ago
The Patient Service Representative (PSR) will work directly with Premier Community HealthCare Group's patients on providing best-in-class customer service at the front desk of our health centers.
Care Team Members serving in this role will make a direct impact on patient satisfaction and creating a positive first impression of their appointment experience.
Essential Duties and Responsibilities:
- Provide a best-in-class check-in and check-out experience for PCHG patients. Ensure patients are taken care of in a timely manner and maintain a high level of customer service and professionalism.
- Partner with the clinical staff to create a smooth check-in process and update patient information within all required systems in an appropriate timeframe to drive high patient satisfaction and low wait times.
- Collect and post payments for services not obtained in pre-registration process.
- Answer phones in a prompt, courteous and helpful manner.
- Assist patients with appointment scheduling, registration and general information as needed.
- Responsible for providing and/or issuing referrals. Process preventative care and non-urgent referrals that do not require an authorization as tasked by the provider.
- Utilize resources effectively and build relationships across Premier sites in order to perform their daily duties. Reaches out to Senior PSR, Registration team or Office Manager for guidance.
- Complete full registration process for walk-in patients and same day appointments.
- Escalate patient complaints, process issues and complicated registration and billing concerns to the Office Manager, Registration Supervisor or Billing Manager as appropriate.
- Answer multiple phone lines in a prompt, courteous, and helpful manner. Assist callers with non-clinical issues, appointment scheduling, and general site information and direct calls appropriately.
- Assist other care team members as needed and foster a positive work environment.
- Responsible for individual goals and giving suggestions for process improvement.
- Ensure confidentiality and HIPAA compliance at all times.
- Keep other care team members informed when situations occur that disrupts timely patient flow through site.
- Contribute to community give back initiatives and be an advocate for Premier's mission
- Adhere to patient care needs and the core values of Premier Community HealthCare to a provide best-in-class patient experience.
- Work towards attaining department goals and drive Quality Improvement / Quality Assurance (QI/QA).
- Other duties as assigned.
Supervisory responsibilities:
None
Knowledge, Skills and Abilities:
- Basic understanding of medical terminology and documentation.
- Ability to use basic mathematical skills.
- Able to perform repetitive tasks
- Maintains a professional relationship and positive attitude with co-workers, the public, patients, and the entire organization.
- Maintains the highest professional work ethics.
- Displays enthusiasm toward the work, mission, and vision of the organization.
- Exceptional customer service skills and demonstrating empathy and compassion to a diverse patient population.
- Ability to communicate effectively, verbally and in writing with multiple levels within the organization.
- Excellent grammar, spelling and interpersonal skills.
- Exhibits honesty and ethical conduct, maintaining confidentiality and upholding Premier Community HealthCare's values in all interactions
Qualifications:
- High School Diploma or GED
- CPR/ BLS Certification preferred.
- Obtain and maintain Epic certification/ annual compliance training throughout employment.
Working conditions and physical requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to lift 20 lbs. regularly and 30 lbs.-50 lbs. occasionally.
- Ability to sit for long periods of time.
- Direct exposure to computer screen.
- May be exposed to contagious/infectious diseases.
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