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Data Center Technician
2 weeks ago
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.
Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
POSITION OVERVIEW:
WHAT YOU'LL DO:
- Install, service, and maintain low voltage category cabling and communications cabling.
- Pull cables, rack and stack equipment, and assist with cable management tasks within the infrastructure.
- Clean fiber and copper connections and perform basic troubleshooting.
- Follow Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines.
- Operate work ticket systems and interfaces for infrastructure management.
- Read and validate port maps, and perform basic troubleshooting.
- Conduct power distribution and cable management tasks within the infrastructure.
- Coordinate with other team members to ensure efficient project and work order completion.
- Follow company procedures and safety regulations, providing necessary information to operations management.
- Complete necessary documentation in written and electronic formats according to company standards.
- Maintain equipment and supplies inventory as required.
- Respond to emergency situations during or after hours to resolve immediate client concerns and meet service level agreements (SLAs).
- Escalate complex technical issues to senior team members as needed.
- Conduct Service Swaps of live networking devices.
TEAMWORK:
- Attend meetings, workshops, training, and seminars to gather information required to perform job functions.
- Collaborate with team members to achieve performance targets established by leadership.
- Step in for the Lead Field Technician on a shortterm basis, as needed.
- Suggest process improvements to enhance efficiency and service quality.
WHAT YOU NEED TO SUCCEED:
- Associate degree or certification in a technology services/technical discipline, or equivalent work experience.
- 2+ years of experience in installing, servicing, and maintaining low voltage cable infrastructure systems.
- Proven ability to install, terminate, and test low voltage cables.
- Familiarity with industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
- Industry and manufacturerspecific certifications preferred (e.g., BICSI TECH, Corning TS-LAN500).
- Strong customer/client service orientation with effective communication and interpersonal skills.
- Valid driver's license and ability to safely drive company vehicles.
PHYSICAL REQUIREMENTS:
- Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
- Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
- Threedimensional vision, ability to judge distances and spatial relationships.
- Ability to identify colors and give and receive information through speaking and listening skills.
- Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
- Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend
ADDITIONAL INFORMATION:
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.
We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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