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Care Coordinator

4 months ago

North Pointe, United States Faithful Companion Pet Cremation Service of NC Full time
:

Faithful Companion Pet Cremation Services is seeking a dedicated Care Coordinator/Dispatcher to oversee the daily operations at our cremation facility location. The successful candidate will lead a professional and effective staff, ensuring that our services exceed the expectations of veterinary clinics and families. Acting with a sense of ownership, they will uphold our standards of compassion, quality, honesty, integrity, and dignity.

Responsibilities:

  • Perform opening or closing duties to ensure the safety of staff, equipment, and facilities.
  • Lead and inspire a team of Care Providers/Drivers to deliver exceptional service on a daily basis.
  • Conduct high-quality, private cremation services (training provided).
  • Plan and schedule driver routes for pick-ups and returns to home and veterinary clinics.
  • Serve as the main point of contact for all driver-facing communication via phone, proprietary software, text, and email.
  • Maintain attention to detail while serving multiple families, ensuring an error-free standard.
  • Monitor the movement of drivers to meet scheduled pick-ups and returns efficiently.
  • Respond to customers and veterinary staff promptly and professionally, providing thorough support.
  • Assist in maintaining a clean and presentable state of the crematory facility and company vehicles.
  • Occasionally lift, push, and pull objects up to 150 pounds with assistance.
  • Occasionally stoop, bend, push, pull, and carry objects weighing up to 75 pounds for short distances.
  • Perform other assigned duties as required.
Requirements:

Qualifications:

  • Demonstrated leadership skills with the ability to motivate and inspire a team.
  • Strong communication and organizational skills to effectively manage driver routes and customer interactions.
  • Detail-oriented mindset with a commitment to delivering error-free services.
  • Ability to handle multiple tasks simultaneously while maintaining efficiency.
  • Physical capability to lift and move heavy objects with assistance.
  • Flexibility to work a schedule that includes four 10-hour shifts, including weekends.

At Faithful Companion Pet Cremation Services, we strive to provide exceptional care and support during the challenging time of pet loss. Join our team and make a meaningful impact on the lives of our clients and their beloved pets.

We appreciate your interest in becoming a part of our compassionate team.



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