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Senior Yardi Application Support Analyst
7 days ago
If you enjoy creating a welcoming atmosphere, you'll thrive at Willow Bridge Property Company. Whether you're starting your career or further along the journey, we're here to help you discover the ideal role. Willow Bridge is a comprehensive residential property firm deeply ingrained in the industry. From our early beginnings as Lincoln Property Company, we've been the benchmark for excellence among multifamily operators and developers. With a presence in over 75 U.S. markets, Willow Bridge manages 180,000+ apartment units and holds $3B in owned assets.
Willow Bridge seeks an experienced Senior Yardi Application Support Analyst to provide support to a national network of property managers (clients). The role involves addressing client inquiries and requests related to Willow Bridge Property Company's Property Management systems, which include Yardi 7s, Rent Cafe/CRM, and Payscan.
We are in search of a specialized professional to join our Yardi Support team for a long-term commitment. The individual in this position will handle all aspects of client interactions, offering assistance for various technical and data services via phone and email.
ResponsibilitiesEssential Day-to-Day Responsibilities:
Primary responsibilities include collaborating with Willow Bridge property management staff to resolve queries or issues related to Willow Bridge Property Management Systems, such as Yardi 7s, Rent Cafe/CRM, Payscan, and OneSite:
- Addressing system or data concerns and implementing corrective measures in the system
- Supporting the testing of new software releases
- Analyzing recurring issues to identify root causes and develop system change requirements to resolve them
Qualifications:
- Bachelor's Degree preferred, particularly in Information Technology, Business, or Real Estate.
- Minimum of 5 years of Yardi support experience
Required Skills:
- Familiarity with Yardi 7s, Rent Cafe/CRM, and Payscan systems
- Strong communication skills, both verbal and written
- Basic PC proficiency
- Knowledge of Excel, PowerPoint, and Word
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