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Patient Care Coordinator
2 weeks ago
We are a leading oral surgery practice dedicated to providing outstanding care for our patients and top-notch service to our referring doctors. Currently, we are seeking a dynamic, diligent, caring team player to join us in expanding the practice and continuing to meet the oral surgery needs of our local community.
About the Role:
The Patient Care Coordinator, also known as the Treatment Coordinator, plays a crucial role in delivering exceptional patient care, ensuring optimal clinical results, and addressing the requirements of our patients.
Role and Responsibilities:
- Deliver premium customer service to patients, referring offices, and team members through various communication channels.
- Update and manage patient insurance details.
- Organize the doctor's schedule for maximum efficiency.
- Collaborate with the clinical team to enhance the patient experience.
- Meet deadlines and manage tasks according to the patient schedule.
- Handle patient payments tactfully and professionally.
- Comprehend doctor's treatment plans and create necessary action plans.
- Effectively communicate treatment alternatives and associated expenses to patients.
- Maintain confidentiality as per HIPAA regulations.
- Perform additional assigned duties as needed.
- High school diploma or equivalent is mandatory.
- One year of customer service experience is essential.
- Previous medical or dental background is advantageous.
- Knowledge of dental terminology.
- Warm, welcoming, and professional demeanor.
- Basic office competencies like typing and filing.
- Strong organizational and detail-oriented skills.
- Leadership qualities and problem-solving abilities.
- Excellent interpersonal and communication skills.
- Capability to collaborate effectively within the team.
- Medical (including Virtual Care), Dental, and Vision Coverage.
- Employee Assistance Program (EAP).
- Provision of Uniforms/Scrubs.
- Competitive pay with Bonus potential and annual merit reviews.
- 401(k) Plan with Company Match.
- Health Savings Account (HSA) featuring HDHP health plans.
- Basic and Supplemental Life Insurance along with Spouse and Child Life Insurance.
- Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays.
- Employer Sponsored Short Term Disability.
- Long and Short Term Disability Plans.
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