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Business Office Manager

3 months ago

Haverhill, Massachusetts, United States Premier Senior Living Full time

POSTION SUMMARY:


The purpose of this position is to develop, implement and maintain systems to operate the business office in an effective, efficient manner to operate the facility in a financially sound manner.

To maintain admission and financial systems in compliance with federal, state and local requirements. Develop, implement and maintain systems to assure confidentiality of resident information. Develop, implement and maintain systems to collect, document accurate, complete admission data. Handle all HR functions under the direction of Executive Director and Corporate HR Director.

EDUCATION REQUIREMENTS:
Bachelor of Science degree in Management or Accounting preferred.

EXPERIENCE REQUIREMENTS:
Previous experience in accounting, payroll or human resources preferred.

JOB KNOWLEDGE:
Ability to develop and implement systems to operate the facility in a financially sound manner.

DUTIES OF POSITION:
Customer Service

  • Present a professional image: Exhibits a manner that is cordial and respectful. Conservative, appropriate dress and good personal hygiene.
  • Communicate effectively: Timely, attentive, respectful, and clear communication whether verbal, written or body language. Displays control and calmness in all situations.
  • Maintain privacy and confidentiality: Respecting others' rights, shares only what others need to know and in only appropriate places, not in public areas or near others without a need to know.
  • Anticipate needs, demonstrate initiative, and strive to exceed expectations: Empathize with those who are in need. Seek ways to be helpful to residents, visitors, and the Premier community. Provide superior service by focusing on our customers.
  • Be an ambassador for your organization: Be positive and caring as a representative of the Company.
  • Be a team player: Support your fellow employees; share your time and talents; be respectful and helpful. Welcome the new member of the department/ unit.
  • Know the organization: Seek information; share it with others; always be a resource. Know who is responsible for each area of the Company with whom interaction is needed.
  • Assume responsibility for cleanliness: Observe all rules regarding eating. Leave all areas clean and neat. Promote safety.
  • Take ownership of complaints: Listen with genuine sincerity, apologize, resolve or report complaint to someone who can resolve the complaint.
  • Celebrate Success: Acknowledge your own as well as others' successes. Be proud Participate in departmental or organizational activities.
Mission and Values

  • Shows compassion for others and commitment to helping those who needs assistance.
  • Follows compliance program, is sensitive to ethical and compliance issues and appropriately addresses such issues.
Quality of Work

  • Uses integrity, good judgment and problem solving skills in making decisions.
  • Produces high quality documentation as evidence by the following:
  • Prepare operating budget for the business office.
  • Organize, direct and supervise business office functions.
  • Coordinate business office functions with other departments.
  • Work cooperatively with facility staff.
  • Prepare all reports required by the governing body.
  • Evaluate the computer needs of the business office.
  • Prepare and submit reports on a timely basis to the governing body as required and as directed.
  • Compile and maintain accurate statistics as required.
  • Maintain the facility insurance program including workers' compensation, disability, health insurance, pensions and annuities as required and directed.
  • Maintain an accurate resident census.
  • Verify resident accounts, verify charges and transmit accurate statements in a timely manner.
  • Maintain accurate resident accounts for Medicare, Medicaid and private residents.
  • Communicate and work cooperatively with fiscal intermediaries, accountants, auditors, cost report preparers and private insurance companies.
  • Communicate and work cooperatively with facility vendors.
  • Organize a system for collection of accounts on a regular basis and when delinquent.
  • Balance daily receipts.
  • Develop an accurate accounts receivable documentation and retrieval system.
  • Organize a system for collection of accounts on a regular basis and when delinquent.
  • Secure information on residents' financial status.
  • Prepare checks, invoices vouchers and pay authorized bills.
  • Reconcile bank statements
  • Prepare and maintain time cards and time sheets.
  • Calculate and record earnings and deductions.
  • Prepare and distribute payroll checks.
  • Calculate and record PTO, review authorized overtime, leave of absence and termination pay.
  • Investigate salary complaints and notify employees of action taken.
  • Prepare payroll records and revise as required and directed.
  • Analyze billings and submit appropriate statements to Medicare, Medicaid, private insurance companies or private paying entities.
  • File inquiries, reconsideration and appeals, to the appropriate agency or individual(s) for rejected statements.
  • Follow up on all account collection procedures.
  • Completes all pre-employment screenings timely.
  • Completes new hire orientation.
  • Completes all HR functions timely and according to policies/procedures.
  • Reviews and tracks all staff training
* in Premier University.

  • Perform all other duties as assigned by Management.
  • Takes steps necessary to produce excellent work in any task or job that is assigned.