Operations Manager

2 weeks ago

Asheville, North Carolina, United States AutoCamp Full time

Job Type

Full-time

Description

Opening Soon

Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.

AutoCamp is seeking an Operations Manager to direct and supervise the Guest Experience & FBR Teams to ensure that Autocamp's guests have an exceptional luxury-oriented outdoor experience, as well as care for team member morale, standards, training, and company profitability. The person in this role will act as the face of Autocamp Leadership by providing guests with a positive first and last impression.

AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations - we call it Outdoor Hospitality.

Requirements

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lead by example: provide high-quality service and uncompromising hospitality to all customers and Team Members..
  • Serve as a member of the Property Leadership Team, participating in weekly meetings that resonate our Better Together core value.
  • Manage a multicultural team and lead in a manner that embraces diversity.
  • Oversee the Front Desk and FB/R teams.
  • Execute invoicing of all expenses related to Guest Experience and F&B&R departments, including Inventory, Divvy coding, and Accounts Payable.
  • Support Group Billing Process for Guest Experience team.
  • Play a lead role in managing the PMS and associated technological systems.
  • Interview and hire new Team Members, then train and develop for technical, hospitality, communication, management, and organizational skills. Guide all Team Members towards success as it relates to customer satisfaction, property business and financial goals.
  • Keep Team Members Informed about daily operations and events.
  • Create schedules weekly based on the occupancy forecast; schedules are to be approved by the AGM and posted on time, updated accordingly.
  • Ensure aTeam Members are properly logging time in and out, entering PTO hours, and following meal period break law. Troubleshoot discrepancies from previous shifts and make corrections as needed.
  • Monitor Team Member performance, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewards.
  • Supports the GM and AGM regarding Human Resource issues. Manage disciplinary issues with discretion, confidence and in a compassionate manner.
  • Lead departments in the achievement of financial/business goals and expectations in accordance with the operating budget; monitoring progress monthly and implementing controls for expense management.
  • Ensure that Autocamp standards, operating procedures and policies are in place and followed.
  • Be knowledgeable of all emergency plans and safety practices and know how to act upon them.
  • Report any unusual occurrences immediately to the AGM and GM. Complete and submit compliance related reports and forms as needed.
  • Develop and implement plans that continually improve guest satisfaction and Team Member performance. Respond and follow up on assigned customer care issues.
  • Create memorable check in and check out experiences for guests to encourage repeat visits.
  • Communicate with department leads and supervisors about daily audits and controls so all are informed about proper procedures.
  • Balance all daily transactions and transmit figures to corporate headquarters.
  • Know the facilities and hours of operation of the property.
  • Be familiar with sales strategies; communicate daily with the sales coordinator.
  • Maintain complete knowledge of all menu items (including daily specials), prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
  • Maintain up to date data in the POS/Automated Restaurant Software.
  • Place orders for all food, beverage, and retail products from qualified vendors.
  • Properly label & date according to comply with applicable state and federal regulations.
  • Manage monthly inventory: must be available on the 31st/1st of every month.
  • Maintain inventory par levels of all items based upon volume and expiration. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
  • Review daily sales reports, and ensure all transactions have been accounted for. Report all tips.
  • Maintain complete knowledge of and strictly adhere to state liquor regulations, particularly in prohibiting service to minors, intoxicated persons, and drunk driving.
  • Performs any other duties as requested by the General Manager.
Competencies
  • Comfortable working with a wide variety of guests and Team Members, and able to negotiate through difficult situations.
  • Previous experience with hotel PMS and POS systems.
  • Working knowledge of Cloud Based Applications; knowledge of Google Suite products preferred.
  • Strong management and relational skills
  • Thoroughness and an Attention to Detail
  • Excellent and Attentive Customer Service
  • Must be a MacGyver, and able to find solutions when issues arise.
Work Environment
This job operates in an indoor and outdoor environment.
Position Type and Expected Hours of Work
The position requires the ability to work a varied schedule that includes days, evenings, nights, weekends, and holidays.
Required Education and Experience
Minimum of two years equivalent experience in an upscale hospitality environment.

Preferred Education and Experience
Bachelor's degree (B. A.) from a four-year college or university preferred.

AAP/EEO Statement
AutoCamp is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.

Salary Description

Salary Exempt Range $48-$52k Plus Benefits & Perks

  • Pharmacy Operations Manager

    4 weeks ago

    Asheville, North Carolina, United States tapwage Full time

    Pharmacy Operations ManagerAddress: 578 NEW LEICESTER HWY,ASHEVILLE,NC, SJob ID BRJob Type: Full-time[Apply]) Save job Where state and federal laws/regulations allow, accountable for performing daytoday nonclinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a fulltime...

  • Pharmacy Operations Manager

    1 month ago

    Asheville, North Carolina, United States tapwage Full time

    Pharmacy Operations ManagerAddress: 578 NEW LEICESTER HWY,ASHEVILLE,NC, SJob ID BRJob Type: Full-time[Apply]) Save job Where state and federal laws/regulations allow, accountable for performing daytoday nonclinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a fulltime...

  • Manager Pharmacy Operations

    4 weeks ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionManagers thrive with us HCA Healthcare is one of the nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Manager Pharmacy Operations for our Mission Hospital team where excellence creates excellence.BenefitsMission...

  • Manager Pharmacy Operations

    1 month ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionManagers thrive with us HCA Healthcare is one of the nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Manager Pharmacy Operations for our Mission Hospital team where excellence creates excellence.BenefitsMission...

  • Regional Manager, Clinical Operations

    2 weeks ago

    Asheville, North Carolina, United States Abound Health Full time

    Abound Health is looking for a Regional Manager to support our clients and clinical leaders in the Western NC region. The Regional Manager is responsible for upholding Abound Health's mission, vision and values by providing support, services, education and compassion to Service Recipients receiving Innovations Waiver or State Funded Services. If you are...

  • Operating Engineer

    1 month ago

    Asheville, North Carolina, United States Cushman Wakefield Multifamily Full time

    Job Title Operating Engineer Job Description Summary Responsible to ensure the efficient operation and maintenance of mechanical, electrical and plumbing equipment and systems for the assigned property(s). Responsibilities include (but are not limited to) maintaining a clean and safe working environment, performing rounds, conducting routine assessments,...

  • Operations Trainer

    2 weeks ago

    Asheville, North Carolina, United States Amcor plc Full time

    Welcome to Amcor: At Amcor, we are a global company with a mission to revolutionize the packaging industry by ensuring that all our products are recyclable or reusable by 2025. Our impact reaches millions daily, offering essential packaging solutions in various sectors such as food, beverages, pharmaceuticals, and more. As an S&P 500 organization, we have a...

  • Regional Director, Operations

    1 week ago

    Asheville, North Carolina, United States tapwage Full time

    About Hopscotch Primary CareAt Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary...

  • Machine Operator

    4 weeks ago

    Asheville, North Carolina, United States CRH Full time

    Job ID: 491938 Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and...

  • Machine Operator

    1 month ago

    Asheville, North Carolina, United States CRH Full time

    Job ID: 491938 Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and...

  • Elevator Operator

    2 weeks ago

    Asheville, North Carolina, United States Omni Hotels Full time

    Location: Grove Park Inn The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf...

  • Sewing Machine Operator

    2 weeks ago

    Asheville, North Carolina, United States OE Enterprises Full time

    OE ENTERPRISES, INC POSITION: Sewing Machine Operator LOCATION: Asheville, NC Minimum Qualifications: NO experience required. High school diploma or GED Salary Requirements: $ /hr Schedule: Work 4 days a week (10-hour days Monday through Thursday) Duties and Responsibilities: Produce materials for contract sales Assemble pieces of garments by matching...

  • Director of Finance and Operations

    4 weeks ago

    Asheville, North Carolina, United States St. Martin's-in-the-Field Episcopal School Full time

    St. Martin's-in-the-Field Episcopal School is an accredited, co-educational independent day school enrolling 250 students (Preschool-8th). St. Martin's promotes a love of inquiry, a sustaining faith, a call to service, and a generous spirit open to new ideas. SMES encourages each individual to grow in confidence, compassion, and character. St. Martin's...

  • Dispatch Operator

    4 weeks ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionDo you have the PRN career opportunities as a(an) Dispatch Operator you want with your current employer? We have an exciting opportunity for you to join Mission Hospital which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsMission Hospital, offers a total rewards package that supports the...

  • Dispatch Operator

    1 month ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionDo you have the PRN career opportunities as a(an) Dispatch Operator you want with your current employer? We have an exciting opportunity for you to join Mission Hospital which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsMission Hospital, offers a total rewards package that supports the...

  • Dispatch Operator

    1 month ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Dispatch Operator? At Mission Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsMission Hospital, offers a total rewards package that supports the health,...

  • Dispatch Operator

    4 weeks ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Dispatch Operator? At Mission Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsMission Hospital, offers a total rewards package that supports the health,...

  • Operations Supervisor, Coatings

    2 weeks ago

    Asheville, North Carolina, United States Raytheon Technologies Full time

    Date Posted: Country: United States of America Location: PW715: Asheville Site W Asheville Greenfield Site TBD , Asheville, NC, 28803 USA Position Role Type: Onsite Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from...

  • Manager, Finance

    2 weeks ago

    Asheville, North Carolina, United States Thermo Fisher Scientific Full time

    ThermoFisher Scientific Manager, Finance Asheville , North Carolina Apply Now At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Thermo Fisher Scientific teams do important work, like helping...

  • Manager Administrative

    2 weeks ago

    Asheville, North Carolina, United States Mohawk Industries Inc Full time

    Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to...