Regional Manager, Clinical Operations
2 weeks ago
Abound Health is looking for a Regional Manager to support our clients and clinical leaders in the Western NC region. The Regional Manager is responsible for upholding Abound Health's mission, vision and values by providing support, services, education and compassion to Service Recipients receiving Innovations Waiver or State Funded Services. If you are serious about serving others and making an impact, this is the opportunity you have been looking for
Every team member sets the tone for the Company with our collective belief, "Inspired and committed people working in concert have no bounds". With values at the core, the Company fosters an atmosphere of integrity and respect that inspires everyone to dream big. We are all deeply passionate about making a difference, and we never lose sight of what is important. In addition to competitive salaries, Abound Health also offers great benefit options for eligible employees. Some benefits include Medical, Dental, Life Insurance, 401k Plans, paid trainings, certifications, paid holidays, paid time-off, flexible hours and bonus opportunities.
Key Responsibilities
The Regional Manager is responsible for upholding Abound Health, LLC's mission, vision and values by providing support, services, education and compassion to Service Recipients receiving Innovations Waiver or State Funded Services.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Administrative
- Administrative supervision of Program Directors, QPs, local support staff, and direct care staff (e.g., ensure office coverage on daily basis, review/recommend approval of vacation/sick leave requests, verify time sheets and mileage reimbursement requests, etc.)
- Serve as liaison between local office(s) and corporate office
- Serve as liaison with Managed Care Organizations and/or other human service agencies
- Determine and/or assign or re-assign local office caseloads; ensure QP coverage for consumers and staff; ensure balanced caseloads for local office managers and QPs
- Ensure Policies and Procedures are followed
- Facilitate and/or assist with local office staff meetings
- Attend relevant MCO activities and participate on relevant committees
- Participate in staff development activities
- Attend operation team meetings and other staff meetings when scheduled
- Provide clinical oversight and supervision of Program Directors, QPs, and direct care staff per supervision contracts inclusive of developing clinical employee development goals and documenting the employees progress toward meeting these goals
- Coordinate and assist with the intake of new service recipients in the assigned region.
- Documentation of supervision of Program Directors and other clinical staff as needed.
- Monitor service authorizations for all individuals in assigned geographic area; assist local office staff in problem solving with MCO and Care Coordinators as relates to authorizations
- Monitor and follow-up on incident reports
- Assist in the investigation, documentation, and follow up with NC Health Care Personnel Registry staff on allegations of abuse, neglect, and exploitation
- Participate in Human Rights Committee meetings as necessary, review positive behavioral support plans and benign protective devices annually submitting the appropriate reviews to clinical director prior to HRC meetings and prepare and submit reviews of restrictive behavior support plans and restrictive devices annually to the HRC committee
- Provide privacy and confidentiality of all participants' records.
- Assure participants are free from abuse, mistreatment, and/or neglect and report any incidents of such to supervisor.
- Treat each participant with dignity and respect.
- Develop and demonstrate a thorough understanding of Abound Health's philosophy and purpose.
- Provide a positive atmosphere which facilitates growth and learning of coping skills.
- Perform duties as requested by Supervisor
The ideal candidate must be a highly driven, organized individual with a strong work ethic and core value system. Given that Abound Health is an organization that is experiencing rapid growth, the company looks with every recruit for the individual to have the capabilities and the aspirations to grow and develop in their role and beyond. The ideal candidate should possess fundamental skills and experience including:
- Attention to accuracy and detail in all aspects of responsibilities.
- Must be flexible and open to changing priorities and high demanding tasks.
- Be hands-on, proactive, results oriented, and engaged to fulfill all requirements as outlined in the above section.
- Excellent communication skills (oral and written); professional and presents well when interacting with Service Recipients, Family Members, Abound Health Team Members, other stakeholders as wells as community members.
- Ability to grasp mission, vision and values of Abound Health.
- Good interpersonal skills
- Ability to multi-task
- Ability to cope effectively with stress
- Ability to envision and grasp both the "big picture" and details
- Ability to work in teams
- Thorough understanding of ISP Implementation, Task Analysis, and Goal writing
- Understanding of requirements of third-party billing and Medicaid billing
- Maintain Therapeutic working relationship with Service Recipients, Family Members, Team Members
Must be credentialed as a Qualified Professional with either:
- Graduate of a college/university with a master's degree in a related human service field and has 1 year of full-time IDD experience accumulated.
- Graduate of a college/university with a baccalaureate degree in a related human service field and has 2 years of full-time IDD experience accumulated.
- Graduate of a college/university with a baccalaureate degree in an unrelated human service field and has 4 years of full-time IDD experience accumulated.
- Bachelor's Degree
- At least 18 years of age
- Valid Driver License
- Safe Driving Record
- No substantiated findings of abuse and/or neglect
- Criminal, LEIE, NC Health Care Registry Check and Sexual Offender Background checks clear of health and safety risks
- Reliable and safe transportation
- Current Auto Insurance
Interactions with others conveys dignity and respect, people served are people first, use people first language, treat all people the way they want to be treated regardless of differences including but not limited to physical/mental/intellectual need, background, color, culture, race, sexual orientation and/or religion
Acting with Honor and Character
Is a person of high character; is consistent and acts in line with a clear and visible set of values and beliefs; deals and talks honor; walks his/her talk; is direct and truthful
Committed
Displays commitment in following rules, loyal to provide quality services to the people served by Abound Health, committed to ensure the health and safety for the person served, themselves and others
Work Environment
This job operates in the Abound Health Administrative Offices, MCO Administrative Offices, Service Recipient's home and various community settings (library, parks, shopping areas, Abound Health Day Programs, etc.). This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this position, the employee is frequently required to remain in a stationary position, move about inside and outside an office setting, and operate a computer and other office machinery; detect and communicate accurate information often via multiple media types. The employee must occasionally transport or move up to 25 pounds.
Travel
Travel is expected from Abound Health Administrative offices, MCO Administrative Office, Direct Care Staff homes, Recipient homes, and community events/activities within the assigned region.
Position Type/Expected Hours of Work
- Full time
- Salaried Exempt
- Monday-Friday 8am - 5pm; extended or weekend hours during extenuating circumstances and as duties dictate.
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