Technical Support Engineer SOC Edinburgh, UK Hybrid Remote

2 weeks ago

Oklahoma City, Oklahoma, United States Corero Network Security plc Full time
Technical Support Engineer
About us
Corero Network Security is a leading provider of Distributed Denial of Service (DDoS) protection solutions.

We are specialists in automatic detection and mitigation solutions, that include network visibility, analytics, and reporting tools.

Corero's technology provides scalable protection capabilities against both external DDoS attackers and internal DDoS threats, in even the most complex edge and subscriber environments, ensuring internet service availability and uptime.

Corero's key operational centers are in Marlborough, Massachusetts, USA, and Edinburgh, UK, with the Company's headquarters in London, UK. The Company is listed on the London Stock Exchange's AIM market under the ticker CNS. For more information, visit

The role

Corero is looking for a Technical Support Engineer in Edinburgh who not only thrives working in a fast-paced environment but with a hunger to learn and meet the ever-evolving cybersecurity challenge of DDoS attackers.

This is an opportunity to join an agile and growing company in a high growth cybersecurity market, focused on generating customer value and high levels of customer satisfaction.

The Corero SOC team operates in a fast-paced, flexible environment where individuals are empowered and encouraged to innovate.

This results in the ability to make a big positive impact.


In this role, you'll work closely with customers, both with individual accountability but also working closely in a team within the SOC, escalating matters as appropriate to long-serving members of the SOC team.

Reporting to the Head of SOC, the ideal candidate as Technical Support Engineer will provide incident response, triaging queries, and escalating matters as appropriate within a 24x7 Security Operation Center as part of a global team.


The candidate shall have an interest and enthusiasm for cybersecurity, network security, solving issues and high levels of attentiveness and service towards high levels of customer satisfaction.


Responsibilities:
The duties and responsibilities of this Technical Support Engineer role include, but are not limited to, the following:
Rapid response to security incidents generated via analysis and automated tools
Lead security incident response investigation process and triage incident reports as required
Be able to make rapid and thoughtful decisions, often with incomplete information, and engage with customers to understand and help towards mitigating DDoS attacks in their environment, providing high levels of customer support and interaction
Work with the customer to resolve issues alongside more experienced members of the team
Troubleshoot problems and issues with customer networks and virtual environment alongside more experienced members of the team

Requirements:
Effective communication, organizational, and problem-solving skills
Customer-facing skills required
Active interest in systems and networks
Knowledge / experience using Linux and other related tools desirable
Knowledge / understanding of network protocols (TCP/IP) desirable
Knowledge / experience of (virtual) infrastructure design and management in mission critical environments desirable
Network or security certifications a plus
Self-motivated and, in time while supported, able to work with minimal supervision
Office or remote working from home possible
Fluent English.

Additional languages desirable
What we offer
Hybrid position
Available office in Edinburgh, UK
Competitive compensation package
Pension scheme
Life insurance
Medical Insurance
25 days off + bank holidays + birthday leave
Enhanced Parental leave

#J-18808-Ljbffr

  • Field Application Specialist

    2 weeks ago

    Oklahoma City, Oklahoma, United States Kinetica UK Ltd Full time

    By submitting this form, you agree to our , &Search our vacancies within the Life Science, MedTech and Healthcare sectors below. Field Application Specialist - Massachusetts, United States (Hybrid) - Spatial BiologyKinetica has partnered with a spatial biology company that specializes in developing innovative technologies for spatially resolved...

  • Senior Technical Support Engineer

    2 weeks ago

    Oklahoma City, Oklahoma, United States GRAX Full time

    Senior Technical Support Engineer The GRAX product is a CRM backup, archive, and restore system for the Salesforce platform. It is used by Fortune 500 government, financial, and healthcare companies. The GRAX support team delivers an excellent support experience to our customers daily by working with them to solve problems and answer questions that they...

  • SoC Architect

    3 weeks ago

    Oklahoma City, Oklahoma, United States Meta Full time

    Summary: Meta is seeking a SoC Architect to join its silicon team within the Infrastructure organization which is responsible for designing and operating all of Meta's Data Centers. These Data Centers are the foundation upon which our rapidly scaling business operates, and upon which all of our services such as Facebook, Instagram, Messenger, WhatsApp etc....

  • Technical Project Engineer

    1 month ago

    Oklahoma City, Oklahoma, United States Zoom Full time

    What you can expect As an individual contributor, you will be a Technical Project Engineer for the Professional Services Organization designing and implementing Zoom Customer Experience (CX) Products. About the Team Join our dynamic Project Engineering team within the Customer Experience Organization, where collaboration and technical expertise drive the...

  • Technical Project Engineer

    4 weeks ago

    Oklahoma City, Oklahoma, United States Zoom Full time

    What you can expect As an individual contributor, you will be a Technical Project Engineer for the Professional Services Organization designing and implementing Zoom Customer Experience (CX) Products. About the Team Join our dynamic Project Engineering team within the Customer Experience Organization, where collaboration and technical expertise drive the...

  • Technical Support Engineer

    2 weeks ago

    Oklahoma City, Oklahoma, United States Edge Tech Corp Full time

    EdgeTech is a leading manufacturer of underwater technology solutions. The company is known worldwide for its high-quality products which include side scan sonars, sub-bottom profilers, bathymetry systems, AUV and ROV-based sonar systems, combined and customized solutions. In addition to the full line of underwater survey products, EdgeTech provides reliable...

  • Principal Technical Support Engineer

    4 weeks ago

    Oklahoma City, Oklahoma, United States Oracle Full time

    Job DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and...

  • Principal Technical Support Engineer

    1 month ago

    Oklahoma City, Oklahoma, United States Oracle Full time

    Job DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and...

  • Project Manager

    2 weeks ago

    Oklahoma City, Oklahoma, United States Remote Worker Ltd Full time

    Overview Important: Due to the nature of the role, all candidates will need to be prepared to undertake DV clearance and therefore as a minimum be living in the UK 10 yearsWorking:Possible Flexible and some remote working potentials.Want to Join a business who's capabilities address the highest classification levels of High Grade and Type 1 National...

  • Technical Support Analyst

    1 month ago

    Oklahoma City, Oklahoma, United States Trimble Inc. Full time

    Are you looking to play a key part in solving the challenges of end customers and partners using Trimble's satellite navigation products that are delivered using hosted services, Windows, iOS or Android mobile devices?Analysts on our team troubleshoot complex technical issues, identify product bugs and work directly with developers, project managers, and...

  • Technical Support Analyst

    4 weeks ago

    Oklahoma City, Oklahoma, United States Trimble Inc. Full time

    Are you looking to play a key part in solving the challenges of end customers and partners using Trimble's satellite navigation products that are delivered using hosted services, Windows, iOS or Android mobile devices?Analysts on our team troubleshoot complex technical issues, identify product bugs and work directly with developers, project managers, and...

  • Technical Analyst 2-Support

    4 weeks ago

    Oklahoma City, Oklahoma, United States Oracle Full time

    Job DescriptionOracle | Opower Client Support Engineers are technically skilled, love working with customers, and have the desire to work with meaningful, large-scale energy efficiency software production systems. You will have the opportunity to collaborate with our utility clients, Implementation Teams, Production Operations, Product Management, etc. to...

  • Technical Analyst 2-Support

    1 month ago

    Oklahoma City, Oklahoma, United States Oracle Full time

    Job DescriptionOracle | Opower Client Support Engineers are technically skilled, love working with customers, and have the desire to work with meaningful, large-scale energy efficiency software production systems. You will have the opportunity to collaborate with our utility clients, Implementation Teams, Production Operations, Product Management, etc. to...

  • Customer Support Engineer

    2 weeks ago

    Oklahoma City, Oklahoma, United States KLA Full time

    Base Pay Range: $ $53.47 Per Hour Primary Location: USA-MA-Remote-US03K KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location....

  • Cloud SDE Information System Security Manager

    2 weeks ago

    Oklahoma City, Oklahoma, United States SAIC Full time

    DescriptionSAIC is seeking a senior cybersecurity professional to be the appointed Information System Security Manager (ISSM) to secure cloud and on-premise based, software-development environments supporting Air Force weapon systems critical to National Defense. This is an onsite position (no remote work) performed at our Customer site in Oklahoma City,...

  • Senior Wastewater Process Engineer-HYBRID Job Details Family of Companies

    1 month ago

    Oklahoma City, Oklahoma, United States Black & Veatch Full time

    Senior Wastewater Process Engineer-HYBRID Date: Apr 25, 2024 Location US Company: Black & Veatch Family of Companies Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their...

  • Senior Wastewater Process Engineer-HYBRID Job Details Family of Companies

    4 weeks ago

    Oklahoma City, Oklahoma, United States Black & Veatch Full time

    Senior Wastewater Process Engineer-HYBRID Date: Apr 25, 2024 Location US Company: Black & Veatch Family of Companies Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their...

  • Technical Solutions Architect

    2 weeks ago

    Oklahoma City, Oklahoma, United States Renesas Full time

    Technical Solutions ArchitectJob DescriptionThe Technical Solutions Analyst is involved in the general operation of our corporate website – including functional definition, user experience (UX), feedback management, documentation, training, and more. This technically savvy person will work cross-functionally with our global team of stakeholders and...

  • Airworthiness Systems Engineer

    2 weeks ago

    Oklahoma City, Oklahoma, United States Booz Allen Hamilton Full time

    Airworthiness Systems Engineer The Opportunity: Are you looking for an opportunity to combine your technical skills with big picture thinking to make an impact in national security? You understand your customer's environment and how to develop the right systems for their mission. Your ability to translate real-world needs into technical specifications makes...

  • University, Systems Engineer

    2 weeks ago

    Oklahoma City, Oklahoma, United States Booz Allen Hamilton Full time

    University, Systems Engineer The Opportunity: Are you looking for an opportunity to combine your technical skills with big picture thinking to make an impact on our clients? You understand your customer's environment and how to develop the right systems for their mission. Your ability to translate real-world needs into technical specifications, makes you an...