Customer Relations Representative

2 weeks ago

Saint Cloud, Minnesota, United States Coborn's Full time

Company Introduction:

If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team

Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, Tadychs Marketplace Foods, and Sullivans Foods and we offer unique online grocery home delivery services through our Coborns Delivers and Cash Wise Delivers locations.

Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andys Liquor and Captain Jack's brands. Additionally, our fuel and convenience division, pharmacy, in-house grocery warehouse and distribution center, in-house Central Bakery, in-house Fresh Foods Commissary, and Tops Cleaners are significant assets to our operations. We also have a handful of other retail entities in the markets where the fit is right: Little Dukes, Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Bros Coffee, and Erbert and Gerbert's.

Overview:

Do you have a Say Yes to the Guest attitude and enjoy helping others? As the Customer Relations Representative you will provide REMARKABLE guest service and act as a customer advocate to build long-term relationships with our guests You will provide internal support to business administration and operations interdepartmental tasks and communications, all while living out Coborns vision, mission, and core values.

Additional Duties Will Include:

  • Receive inbound customer calls and emails. Respond to customer needs by addressing general service and website inquiries, providing account assistance, finding resolutions to product and/or service problems and order issues. Escalate guests to the identified manager/area of expertise as needed. Properly document all customer communications.
  • Monitor and respond to online guest reviews promptly and professionally.
  • Complete orders by telephone for customers as requested in a timely manner. Record order details in the Phone Order Log.
  • Communicate customer issues to key departments. Follow up in a timely manner to report answers/resolutions to customers as needed.
  • Communicate with NSRs via two-way radio and/or telephone to assist with immediate delivery and/or order issues.
  • Assist other departments in completing business tasks such as entering product information on the website, supporting fuel rewards program, general data entry, etc. as requested.
Requirements:

We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.

What's In It For Me:

Our remarkable employees strive to inspire happiness, healthy living and simplicity one guest at a time. With a vibrant and fun work environment, ongoing opportunities for career growth, and generous benefit packages, Coborn's offers a bright future for all employee owners.

Were proud to offer a variety of benefits to both our full-time and part-time employees including:

  • A 10% Employee Discount (for the employee and their immediate household) and if you work at a location with a coffee shop, youll receive a discount there too
  • Get Paid Daily with DailyPay for employees who would like access to their pay before payday, we offer this great benefit
  • Paid Time Off (PTO/Vacation)
  • Paid Floating Holidays & 1 - time for hours worked on a company-recognized Holiday
  • Sunday Premium Pay An extra $1 per hour for hours worked on Sundays
  • Paid Military Leave
  • Employee Health & Wellness Programs, Challenges and Resources to assist our team members live a life of wellbeing
  • Employee Assistance Program (EAP) unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year.
  • Tools, resources and opportunities for Career Growth & Development
  • 401(k) plan options we also match up to 20% of the first 5% contributed
  • Participation in our Employee Stock Ownership Program (ESOP) yes, were employee-owned. Our team members benefit from the success of the company through this company-sponsored benefit
  • Additional Voluntary Benefits such as Vision, Accident and Critical Illness Insurances

If youre hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance

As a member of our team, you can also expect:

  • Flexible scheduling - We understand that many of our employees are trying to juggle school, practice, family time, errands and personal hobbies, all with only about 16 hours of awake time in a day.
  • Recognition - We celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior. We even have an app for that
  • Growth Opportunities - We're always looking for motivated, high-potential employees who want to be part of our next generation of leaders There are opportunities to grow within our company to positions you may not yet even know exist. Coborn's, Inc. offers a variety of development programs for employees who want to grow their careers with us.

Our culture celebrates employee ideas and encourages creative innovations. We're growing, learning, and overflowing with energy. In a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. We invite you to join us in carrying out our vision to Be Remarkable Apply today

**Please note: Not all benefit offerings may be available to Sullivan's Foods employee upon hire. We are working closely with Sullivan's Foods to expand their benefit offerings to their team members throughout 2024. If you have a question about a particular benefit, we invite you to discuss further during your interview.**

retail customer service Part-Time Full-Time Part Time Full Time Hourly Sales Entry level cashier coborns coborn's

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