Customer Service Representative

2 weeks ago

Saint Cloud, Minnesota, United States Comfort Insurance Corp Full time

Benefits:

  • Bonus based on performance
  • Training & development

PURPOSE:

An Account Executive (CSR) performs higher level office support duties and provides specialized program support for the Sales Department.

Account Executives (CSR) work directly with the sales agents to provide service to clients' changing insurance needs by selling and servicing various policy types such as auto insurance, homeowner's insurance, commercial insurance, life insurance, health, and disability insurance.

Account Executives explain policies, guide customers in the selection process, and maintain each client's insurance records.

They identify client insurance needs, make recommendations, and bring clients to closure with establishment of identified insurance products for new and existing client relationships.

Perfect opportunity to continue your insurance sales career or begin the journey into the industry.

DUTIES AND RESPONSIBILITIES:

  • Provide introductory information to new clients.
  • Determining the quickest most effective way to answer a client's questions.
  • Working directly with Sales agents to find appropriate care and solutions for clients.
  • Prospecting, generating new business, cross selling and customer service.
  • Help the longterm success of the agency by following the agency's guidelines and operational processes.
  • Determine clients particular needs by quoting and explaining coverage options that meet their immediate and longterm goals.
  • Complete coverage by delivering the policy; planning future followup visits and evaluations of needs.
  • Provide continuing service to customers by thoroughly completing service requests, customer policy reviews, and courtesy followup calls.
  • Promote all types of new insurance contracts or suggest additions/changes to existing ones.
  • Evaluate business or individual customers needs and propose protection plans that meet their criteria.
  • Work with clients to deliver risk management strategies that fit their risk
  • Monitor insurance claims to ensure mutual satisfaction
  • Constantly update job knowledge and learn about new products and services
  • Fulfill all policy requirements
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customerfocused, needsbased review process to educate customers about insurance options.

JOB QUALIFICATIONS:

  • Must have a 440 Florida Customer Representative License.
  • Ability to collaborate with and share workload with the sales team.
  • Technical and critical problem solving skills.
  • Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive.
  • Ability to project energy and motivate others.
  • Aggressive pursuit of business and personal advancement.
  • This position requires a person who must be able to work under stress and deal with the public effectively in a professional manner.
  • 23 years of relevant experience in an office environment.
  • Able to type minimum 35 words per minute (minimum).
  • Results driven, persistent able to selfdirect and work independently showing initiative, while seeking guidance when appropriate.
  • Comfortable multitasking, organizing and prioritizing tasks without guidance.
  • Time management expertise to ensure tasks are completed in a timely manner throughout the day.
  • Demonstrated ability to read, write, and speak English and Spanish fluently.
  • Proficient technology usage skills.
  • Honest and ethical team player.
  • Sense of urgency with the ability to multitask under pressure
  • Excellent communication skills, both written and verbal
  • Strong attendance history of punctuality.
  • High School diploma or General Education Degree (GED) required. Ability to pay close attention to detail and be flexible in a fast paced and growing organization.
**_*Eligible to receive additional income through added bonus incentives*_

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