Library Specialist

7 days ago

Richmond, Virginia, United States Vccs-system Office Full time
Posting DetailsPosting SummaryWorking TitleLibrary SpecialistRole TitleLibrary Specialist IIRole Code29052-SWFLSANonexemptPay Band04Position Number261W0010AgencyVCCS-System OfficeDivisionSystem Office (Div)Work LocationChesterfield - 041Hiring Range$ $29.25 per hourEmergency/Essential PersonnelNoEEO CategoryB-ProfessionalFull Time or Part TimePart TimeDoes this position have telework options?
  • Telework options are subject to change based on business needs YesDoes this position have a bilingual or multilingual skill requirement or preference?NoWork ScheduleAvailability after 5 PM EST with ability to commit to a set evening and weekend schedule.
The role must reliably work assigned shifts each week.

The schedule is determined by patron use patterns during the academic term, and the coverage provided by this position is a requirement for VCCS' continuing Cooperative membership.

Hours range from 10-15 per week.

Sensitive PositionNoJob DescriptionVirginia's community colleges have a 50-year track record of educational excellence and innovation to serve the needs of our citizens and strengthen the Commonwealth's economy.

When Virginia's General Assembly established the Virginia Community College System in 1966, the need for a comprehensive system was well known.

Over the two decades after the end of World War II, leaders in government, business, professional sectors, and academia had called for a new approach to providing educational opportunity.

A key concern was Virginia's ability to develop a skilled and knowledgeable workforce to expand the state's economy. Today our community colleges give every Virginian the opportunity to gain a quality education.

With 23 colleges on 40 campuses located throughout the state, Virginia's Community Colleges are committed to serving Virginia families, helping them acquire the knowledge and skills to seize the opportunities of today and tomorrow.

The Reference Librarian is part of the VCCS System Office Student Experience and Strategic Initiatives' Library Services team.

This position is responsible for providing prompt, professional online reference service to college and university students in a fast-paced online consortial environment.

This position must be a positive, collegial team player with proven ability to successfully manage live chat reference inquiries and coordinate follow-up with staff at the patron's institution as needed.

This position will need to be an independent problem-solver who can work with little supervision and reliably cover assigned hours each week.

This role operates in an environment that requires a skilled online communicator with exemplary reference service skills to demonstrate initiative, flexibility, and sound professional judgment.

Special AssignmentsMay be required to perform other duties as assigned.

May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required QualificationsAvailability after 5 p.m. EST with ability to commit to a set evening and weekend schedule. The role must reliably work assigned shifts each week.

The schedule is determined by patron use patterns during the academic term, and the coverage provided by this position is a requirement for VCCS' continuing Cooperative membership.

You must have your own computer with a modern browser capable of live chat and email, as well as a secure, high-speed, reliable Internet connection that is available to you during scheduled shifts.

ALA-accredited Master's degree with significant work experience providing online reference service using a proprietary platform such as OCLC QuestionPoint, SpringShare LibAnswers, or similar.

Ability to quickly process and apply written policies and instructions from a variety of libraries, navigate their particular websites, and advise their patrons how to make effective use of the resources available to them.

Ability to effectively search and use academic databases and assist novice users in learning how to use them, with demonstrated expertise in discovering effective search terms for topics in all subject areas.

Knowledge of the complexities, capabilities, and limits of commercial research databases; a variety of research writing and citation formats; and academic uses of free Internet search tools.

Advanced emotional self-regulation and online communication skillsProven ability to engage effectively with people from a variety of cultural and academic backgroundsAdditional ConsiderationsA minimum of 5 years community college library work experience with responsibility for general reference and library instruction.

Facility with live screensharing and creating brief video screen recordings for instructional purposes.
Demonstrated ability to troubleshoot remote (off-campus) connection and login issues for academic library research databases.
Operation of a State VehicleNoSupervises EmployeesNoRequired TravelN/APosting Detail InformationPosting NumberWGE_1889PRecruitment TypeGeneral Public
  • GNumber of Vacancies2Position End Date (if temporary)Job Open Date03/28/2024Job Close Date05/31/2024Open Until FilledAgency NamePatsy .
eduPhone Number Special Instructions to ApplicantsIn support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).

Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link:
or call DARS at , or DBVI at Additional InformationThis is an hourly position and is not eligible for state benefits or leave. Hiring range for this position is $ $29.25 per hour, commensurate with education and work experience. Hours may vary per week depending on work. Estimated hours range between 10-15 hours per week.

Background Check Statement DisclaimerThe selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include:
fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest.

For more information, please follow this link:
StatementThe Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA StatementThe VCCS is an EOE and Affirmative Action Employer.

In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

E-Verify StatementVCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
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