Guest Service Associate/sales

1 week ago

Bradenton, Florida, United States Tire Choice Auto Service Centers Full time

About The Role:


The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business.

The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it.

The Guest Care Specialist is expected to provide a superior Guest Care experience and assisting in driving sales of automotive repair services and tires.

This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge.

Guest Care Specialists must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.


Responsibilities:

  • Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.
  • First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
  • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Monro offers to guests.
  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat guest waiting area.
  • Other duties as assigned.

Qualifications:

  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)
  • One (1) year of sales experience needed.
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
  • Strong problemsolving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays

Profile Summary:

  • Possess a strong focus on providing excellent guest service.
  • Must be able to communicate clearly and professionally, both verbally and in writing.
  • Must be able to develop a good understanding of the products or services being offered to guests.
  • Possess basic sales skills.
  • Must be able to think critically and find effective solutions to address guest concerns or resolve issues.
  • Able to effectively manage time and can handle multiple priorities or various tasks at one time.
  • Able to collaborate with others, work well with teammates, provide support when needed.

Work Environment & Physical Requirements:
This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.

General Service Technicians must be able to complete the following but not limited to:

  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enter and locate information on computer.
  • Safely operates a motor vehicle.

Benefits:

  • Paid vacation and holidays for Full Time teammates
  • 401k eligibility immediately upon hire
  • Direct Deposit
  • Employee Discounts
  • Healthcare, Vision, and Dental for Full time teammates
  • Employee Access Perks
  • Career Advancement Opportunities
This summary is not an all-inclusive description of job duties.

Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon the Company's needs.

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to c

  • Retail Sales- Stock Associate

    1 week ago

    Bradenton, Florida, United States Sky King Fireworks Full time

    Retail Sales-Stock Associate:Sky King Fireworks of Bradenton, FL is looking for seasonal retail sales-stock associates in Sarasota, FL.Starting Pay: $14.00-$18.00 per hour.Duties & Responsibilities:Stocking and merchandising the showroom, pricing products.Using dolly and pallet jack to move freight.Providing top-notch customer service and sales...

  • Guest Experience Lead

    1 week ago

    Bradenton, Florida, United States McDonald's Full time

    This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job...

  • Automotive Sales Representative

    1 week ago

    Bradenton, Florida, United States Sunset Cadillac of Bradenton Full time

    Extremely Rare Auto Sales Representative opening is now available with Sunset Cadillac of Bradenton, a proud member of the Sunset Automotive Group family of dealerships with 10 brands at 10 locations in Sarasota and Manatee counties. How rare? We have not run a sales representative job ad in 3 years This is because we have some of the longest tenured...

  • Territory Sales Manager

    1 week ago

    Bradenton, Florida, United States TAMKO Full time

    Summary of Essential Functions:To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Additional duties may also be assigned.Field OperationsProvide sales support and coverage of...

  • Yomo Associate

    1 week ago

    Bradenton, Florida, United States Books-A-Million Full time

    Reporting to the Store Manager, the Yogurt Mountain Associate is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about soft-serve and other products in the store, proactively seek to assist customers, assist in the daily cleaning of the store, and assist the Store Manager...

  • Retail Associate

    1 week ago

    Bradenton, Florida, United States teamworkonline Full time

    About IMG Academy IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences: Boarding school and...

  • Retail Associate

    4 weeks ago

    Bradenton, Florida, United States teamworkonline Full time

    About IMG Academy IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences: Boarding school and...

  • Sales Associate

    1 month ago

    Bradenton, Florida, United States tapwage Full time

    Crew positions are entry level opportunities with both full and part time possibilities to fit your schedule. As one would expect, cash handling, fuel transactions, cleaning, and stocking are part of the role with some foodservice positions specifically tasked with food prep and foodservice safety. What you might not expect is the camaraderie of the store...

  • Hospitality Associate, Summer 2024

    4 weeks ago

    Bradenton, Florida, United States teamworkonline Full time

    IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy offers an innovative suite of on-campus and online experiences, providing growth opportunities for all student-athletes through:Boarding school and camps, via...

  • Retail Associate, Full Time

    4 weeks ago

    Bradenton, Florida, United States teamworkonline Full time

    IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy offers an innovative suite of on-campus and online experiences, providing growth opportunities for all student-athletes through:Boarding school and camps, via...

  • Retail Associate, Full Time

    1 month ago

    Bradenton, Florida, United States teamworkonline Full time

    IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy offers an innovative suite of on-campus and online experiences, providing growth opportunities for all student-athletes through:Boarding school and camps, via...

  • Visual Merchandiser

    4 weeks ago

    Bradenton, Florida, United States Target Full time

    The pay range per hour is $ $35.70Pay is based on several factors which vary based on position.These include labor markets and in some instancesmay include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers...

  • Supervisor, Multi Tenant Sales

    4 days ago

    Bradenton, Florida, United States Spectrum Full time

    JOB SUMMARY Support and assist Multi-Tenant Sales Manager by managing the day-to-day activities of the Multi-Tenant Sales Department. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Responsible for meeting and exceeding budgeted sales goals Supervise a team of Multi-Tenant...

  • Kitchen Manager

    1 week ago

    Bradenton, Florida, United States Superior Talent Source Full time

    Job DescriptionJob DescriptionJob Descriptionopen_in_newcontent_copyTrendy, casual dining restaurant seeking an experienced and motivated Assistant Kitchen Manager. As an AKM you will play a vital role in supporting the restaurant's operations, delivering exceptional service, and ensuring an outstanding dining experience for our guests.Responsibilities:...

  • Retail Sales Professional

    1 week ago

    Bradenton, Florida, United States Leaders Furniture Full time

    Great Culture - Family Owned - Built for Your Success Leaders Furniture is one of the largest Family-Owned casual furniture retailers in North America with 19 retail showrooms throughout Florida. We pride ourselves on delivering value priced, high quality casual furnishings with industry leading customer service. Search our reputation online and you will...

  • Corporate Sales Account Executive

    4 weeks ago

    Bradenton, Florida, United States teamworkonline Full time

    About IMG AcademyNamed by Sports Business Journal as one of the Best Places to Work in Sports in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes...

  • Corporate Sales Account Executive

    1 month ago

    Bradenton, Florida, United States teamworkonline Full time

    About IMG AcademyNamed by Sports Business Journal as one of the Best Places to Work in Sports in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes...

  • Vision Associate

    1 week ago

    Bradenton, Florida, United States Walmart Full time

    Walmart rd Ave E - [Customer Service / Retail Associate / Team Member / from $14 to $26-hr] As a Vision Associate at Walmart, you'll: Provide great customer service; help customers see better by helping them choose the perfect set of glasses; Answer customer questions; Assist customers with special orders; Maintain and secure inventory; Assist and check out...

  • Group & Team Sales Coordinator

    2 days ago

    Bradenton, Florida, United States teamworkonline Full time

    About IMG AcademyNamed by Sports Business Journal as one of the Best Places to Work in Sports in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes...

  • Account Executive, Global Sales

    1 month ago

    Bradenton, Florida, United States teamworkonline Full time

    About IMG AcademyNamed by Sports Business Journal as one of the Best Places to Work in Sports in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes...