sr performance analyst

1 week ago

Atlanta, Georgia, United States The Ladders Full time

Job Description

*THIS POSITION WILL BE POSTED UNTIL A VIABLE POOL OF CANDIDATES HAVE BEEN ESTABLISHED

SUMMARY


The Senior Performance Analyst serves as lead professional in validating data, managing databases, as well as collecting, analyzing and reporting pertinent data.

This position may be required to design and/or manage databases, performance dashboards and statistical models. Serves as consultant to Senior and Executive Management team members and the Board of Directors on Authority-wide matters. Provides information to Executive level staff for short-term and long-term financial planning. The Senior Performance Analyst is responsible for training Performance Analysts, Research Professionals and other staff on appropriate projects.

Has responsibility for the completion of methodologies and project designs for research projects for the Authority, providing project design including appropriate methodology, moderation and reporting for all qualitative research projects.

Employee may serve as Manager in an "acting" capacity when needed.

SENIOR PERFORMANCE ANALYST - RESEARCH & ANALYSIS

Performs comprehensive data analysis to leverage business intelligence for the Authority. Responsible for collecting, analyzing and evaluating data using various statistical methods. Effectively automates, optimizes and evaluates data. Translates data trends and patterns into useful data insights/visualizations. Develops new and improved ways to optimize organizational efficiency and performance. Provides consultation or expert advice to management. Reviews and evaluates work processes, practices and programs. Collaborates with external stakeholders to identify best practices. Develops process maps to identify potential roadblocks and/or challenges that may impact operational performance. Designs and implements strategies to develop workflows, support change management, and collect feedback. Evaluates and quantifies impact of improvement strategies on key performance metrics. Prepares routine and ad hoc reports as needed. Stays current on data analytics and strategic performance research, tools and methodologies. Validates data integrity and reports findings to key stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • The Senior Performance Analyst serves as lead professional in validating data, managing databases, as well as collecting, analyzing and reporting pertinent data.
  • Serves as consultant to Senior and Executive Management team members and the Board of Directors on Authority-wide matters. Provides information to Executive level staff for short-term and long-term financial planning.
  • Integrates data from multiple databases, using statistically valid methodologies; establishes desired sample sizes, permissible error limits, and confidence intervals for survey research projects, including those impacting Federal Funding Formula.
  • Develops business process maps and workflows to identify potential roadblocks and/or challenges that may impact operational performance. Designs and maintains data dashboards.
  • Designs and implements strategies to develop workflows, support change management, collect feedback and explore workforce development opportunities with internal and external stakeholders. Builds collaborative relationships with business units to ensure that data and research needs are met.
  • Responsible for the completion of methodologies and project designs for various projects Authority-wide, providing project design including appropriate methodology, moderation and reporting.
  • Responsible for timely and accurate internal and external reporting, including mandatory data reporting.
  • Oversees the analysis of major research and/or performance data, including the responsibility for major Office reports, monthly, quarterly and annually.
  • Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES
Serves as lead worker in validating data and managing databases. Employee may serve as Manager in an "acting" capacity when needed.

SAFETY RESPONSIBILITIES

Follow the work practices and standard operating procedures for this position. Use and/or wear the appropriate equipment, protective devices or clothing that MARTA requires.

Report health and safety concerns related to performing the duties of your job to supervisors and report any on-going/unresolved health and safety concerns to the Joint Health and Safety Committee (JHSC) co-chair, JHSC representative or safety representative.


QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree in business administration, Data Science, Business Analytics, Mathematics or related field is required. A master's degree or doctorate degree is highly desired.

Six years of progressively responsible experience working in a statistically oriented research field, such as survey research, database analysis or actuarial research.

Experience should include creating and optimizing business intelligence datasets and dashboards, quantitative analysis, operations, project management or related fields. Extensive knowledge and application of data analysis software (e.g. R. Stata), data visualization software (e.g. SQL, R, Python, etc.) and conducting advanced data analytics (e.g. Multivariate statistics, network and cluster analysis, forecasting, machine learning and pattern matching). Must be able to work independently and collectively as a team. Excellent written and verbal communication skills required. Experience working in a public or transit environment is desired. Directly related work experience may be substituted on a year-for-year basis in-lieu of educational requirement.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, and financial reports. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS


Ability to work with mathematical concepts such as high, level probability and statistics, and fundamentals of plane and solid geometry and trigonometry and transpose results into language that is appropriate for evaluation by senior and executive management.

Must be able to evaluate data obtained from different and varied types of sources. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to create and interpret a variety of instructions furnished in written,

oral, diagram, or schedule form.

PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AMERICANS WITH DISABILITIES ACT


If you are a qualified individual with a disability, you have a right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.


MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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