EDI Analyst I

1 week ago

Deerfield Beach, Florida, United States DivIHN Integration Full time
DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm.

Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.

Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us to learn more and view our open positions.

Please apply or call one of us to learn moreFor further inquiries regarding the following opportunity, please contact one of our Talent SpecialistsLavanya | Title: EDI Analyst ILocation: Deerfield, ILDuration: 7 months100% Onsite


DescriptionThis Senior Analyst leads initiatives and develops plans to provide operational support for clients e-Solutions by driving awareness, implementation, and technical support for trading partners, customers, and suppliers to expedite clients business transactions and increase operational efficiencies.


What you will be doing:

Partner with the e-Solutions Manager to identify key process improvements and technical skill developmentopportunitiesAssist in the development of team success metrics and implement quality standardsInitial escalation points for customer (internal and external) issues and team member assistanceAssist with additional support and implementation work to ensure timely resolution of requestsLead development and documentation of standard troubleshooting processes and procedures, creation and dissemination of materials for customer and stakeholder awareness and trainingEnsure all problems and incidents are tracked appropriately and addressed in a timely fashion in accordance with department service targetsDrive collaboration with Business Systems Analysts and IT to track and resolve issues in a timely mannerEnsure data standards are HIPAA compliant and adhere to client privacy and security policiesIdentify additional solutions or practices to improve the operations and activities of client e-Solutions and the customer journey.

Participate in projects relating to clients e-Solutions and liaise with key stakeholdersCollaborate with IT business partners and suppliers on key business initiativesThis individual will do the setup on JD Edwards (JDE), testing with the vendors, testing, coordination with the teamWhat you will bring:Bachelors degree or equivalentAt least 1-year prior work experience in a support role with 1or more years of previous customer service experienceDemonstrated ability to identify and implement process improvementsExcellent telephone skills with ability to organize and virtual and in-person meetings and trainingsPrevious experience with EDI and/or e-commerce solutions; including knowledge of ANSI X12, XML, HTML, and other languagesProficiency with MS office suite (Outlook, Teams, Word, Excel PowerPoint), Tableau, process flow software, and CRM software.

Root cause analysisProven track record of delivering results in a fast-paced, rapidly evolving environment, including the ability to facilitate changes in customer behavior.

Demonstrated ability to identify and implement process improvements.

About us:


DivIHN , the IT Asset Performance Services organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.

The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.

DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

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