Quality Review and Audit Representative

2 weeks ago

St Louis, Missouri, United States The Cigna Group Full time
The job profile for this position is Quality Review and Audit Associate Representative, which is a Band 1 Professional Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

Quality Assurance Inspector is responsible for quality monitoring within Fulfillment Pharmacy operations, which will include opening and inspecting packages for accurate paperwork and product. In addition, the Inspector will be responsible for validating the accuracy of Kirby Counting tools by conducting tests on each tool to validate accuracy of counts. Information will be entered into a database for trending and service improvement initiatives.

Shift: Wednesday - Saturday 5:00 AM to 3:30 PM

Sunday - Wednesday 5:00 AM to 3:30 PM

Note: This role is Worksite dependent and can only be performed onsite.

ESSENTIAL FUNCTIONS:

  • QA Inspector will be expected to inspect packages to ensure accurate paperwork and product to ensure compliance to Client and ESI requirements.
  • Reporting results to Pharmacy Operations and the Quality Manager.
  • Conduct an inspection of each Kirby Lester counting tool to ensure each tool is counting properly on a quarterly basis, Clean machines as necessary to ensure accurate operation. Notify Operations Management when an issue is identified.
  • QA Inspector will be responsible for ensuring adherence to client contracting as it relates to performing internal auditing and quality improvement by ensuring that the proper number of inspections get completed each quarter on time as required.
  • At needed times you will be responsible for packing out orders in all value streams.
  • At needed times you will be responsible for helping sort pallets of cases in the warehouse.

QUALIFICATIONS:

  • High School Diploma or GED required.
  • 0-1 years of experience
  • Knowledge of PBM industry and pharmacy operations preferred.
  • Detail oriented with excellent organizational skills. Ability to work and finish within deadline requirements.
  • Flexibility to adapt in a changing environment.
  • Ability to work individually and within a team dynamic.
  • May be required to work a weekend or alternate shift.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

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