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Banquet Houseperson

3 months ago

Minneapolis, Minnesota, United States CSM Corporation Full time
This position is responsible for the set-up, maintenance, and take-down of banquet areas according to banquet specifications. Provides the transportation and set-up of tables, chairs, staging, audio-visual and electrical equipment. Stocks necessary supplies and performs basic banquet area cleaning duties. Follows CSM and brand standards of quality to ensure guest satisfaction.

  • Ensures each room set-up is accurate and meets the clients' specifications.
  • According to function specifications, sets up, maintains, and takes down banquet rooms after service/event has concluded.
  • Listens attentively, following direction from banquet supervisors.
  • Reads and interprets Banquet Event Orders to ensure proper room set up.
  • Responsible for cleaning and maintaining the banquet rooms and equipment, and other cleaning duties as assigned.
  • Often asked to transport food, assist the dishwasher and plate for banquet events.
  • Works independently and sometimes alone.
  • Anticipates and responds to internal and external customers in a friendly, positive and timely manner.
  • Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
  • Responsible for proper use of all banquet collateral and equipment.
  • Adheres to cost controls to reduce expenses and waste.
  • Brings defective property to the attention of management.
  • Maintains a clean and safe work area in accordance with CSM, local, state, and federal regulations.
  • Follows all CSM procedures for guest/associate incidents.
  • Knowledgeable of hotel emergency procedures.
  • Produces required volume of work by planning, organizing and prioritizing work duties.
  • Adheres to CSM attendance policy, grooming/appearance standards, general work rules and department procedures.
  • Attends all required department and hotel meetings.
  • Willingly assists others within and outside the department to ensure all guest needs are met.
  • Completes all assigned duties within or outside the normal scope of responsibilities.

Competencies/Skills Required:

Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment.


Education:
No mandatory educational requirements.

Physical Requirements:

Ability to lift, push and pull up to 75 pounds consistently throughout shift, and up to 100 pounds on an occasional basis.

Requires ability to work in a physically demanding position, with responsibilities such as walking, standing, carrying, lifting, reaching, bending and moving throughout the shift.


Competencies/Skills Preferred:
High School diploma or GED preferred, and the ability to read and communicate at least some English. Prefer one or more years of previous experience in a houseperson or banquet houseperson role.