Standard Resource Support Associate

2 weeks ago


Orange, Connecticut, United States Iberdrola Full time
Unique Opportunity at AVANGRID: Standard Resource Support Associate

About the Company:

AVANGRID is committed to fostering a diverse workforce and maintaining an inclusive culture. They offer equal employment opportunities for all individuals regardless of background.



Job Description:
  • Perform a variety of duties utilizing different procedures, software, and records to optimize field technicians' productivity.
  • Handle routing and dispatching tasks for the Field Automation System to ensure fair work distribution.
  • Schedule field work and services in response to changing priorities.
  • Process customer requests for electrical service and provide necessary information to support service completion.
  • Utilize SAP/FA for system operations and various administrative tasks as directed.
  • Collaborate with different departments to resolve billing errors and perform customer account updates.
  • Maintain files, update customer information, and assist in personnel training.
  • Interact professionally with customers, contractors, and other stakeholders.
  • Receive and coordinate activities related to job requests.

Skills and Requirements:
  • Complete paperwork for temporary and demolition work.
  • Understanding of overhead and underground systems.
  • Support various activities within Standard Field.
  • Collaborate with team members to meet metrics.
  • Follow company policies, rules, and regulations.

Qualifications:
  • Proficiency in PC operation, word processing, and spreadsheets.
  • Knowledge of SAP and customer service processes.

Competencies:
  • Lead by example.
  • Be adaptable.
  • Engage in collaboration and knowledge sharing.
  • Focus on self and team development.
  • Provide support for growth.
  • Stay focused on achieving results.
  • Technical proficiency.


Mobility Information:

Applicants not native to the country of the job location must meet immigration requirements to work legally.



Job Posting End Date:

August



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