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Support Services Specialist
1 week ago
Hiring Organization:
Rose International Position Number:
Job Title:
Support Services Specialist Job Location:
Atlanta, GA, USA, 30313
Work Model:
Hybrid Employment Type:
Temporary Estimated Duration (In months): 19 Min Hourly Rate($): 19.41 Max Hourly Rate($): 19.41 Must Have Skills/Attributes: CNA, Communications, Customer Support, MS Office, SAP, Supply Chain
*Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.
The Special Services Team primary accountabilities are handling all requests made from a Client Customer disputing their product invoices due to a discrepancy with product such as: damaged product, shorted product or any type of billing discrepancies and providing dedicated support for our internal sales teams, customers.
The Support Services Lead will play a key role in handling escalated issues, finding process improvement opportunities, training, reviewing Quality, reporting, and workload management.
Key Activities Building relationships with Client, Customer Service, Customer Solutions and NFO to help improve customer service and drive down cost Adhoc reporting for root cause analysis Primary point of contact for Customer Service, Customers and Finance requesting credits/debits.
Detailed research of claims with Client finance and facilities, transportation vendors, to verify and recommend claim disposition Ad hoc projects Maintain relationship with shipping facilities, transportation, Client on inventory.
Changes to current processes (management, shipping facility, transportation and finance) Evaluate, suggest, and work with Manager to reduce customer order issues that are recognized through the credit process.
Recommend systems and process improvements for Product Order Management by evaluating customer trends. Understanding complex customer request and determining the root cause in order to process improve.Required Skills/Experience Minimum Required:
High School Graduation Customer Service experience SAP and SAP IC AP/AR Transportation experience Written and verbal communication skills Problem Solving Customer Relationship Management Microsoft Office
Preferred Level:
Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience 3 years of Customer Service experience 2 years of Supply chain experience Proven track record of customer relationship management: customer issues, analyzing opportunities and providing system and process solutions that meet or exceed Customer expectations.
Proven Operational experience Excellent communication skillsBenefits:
For information and details on employment benefits offered with this position, please visit here {target=" blank"}. Should you have any questions/concerns, please contact our HR Department via our secure website {target=" blank"}.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here {target="_blank"}.
Rose International is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.
Positions located in San Francisco a d Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department {target="_blank"}.
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