Acute Patient Access Services Representative

2 weeks ago

Tucson, Arizona, United States Banner Health Full time

Primary City/State:

Tucson, Arizona

Department Name:

ER Registration-Hosp

Work Shift:

Day

Job Category:

Revenue Cycle

Schedule:
Sunday - Tuesday 12:00pm to 12:30am

Enjoy a flat rate $1/hour weekend shift differential and an 18%-night shift differential when applicable.

Monthly Incentives - Up to $550 available.

Must be able to complete 4-weeks paid training (Monday - Friday 8:00am to 5:00pm)
Tucson is set in a Sonoran Desert valley surrounded by five mountain ranges.

Boasting an average 350 sunny days a year and warm dry air, the climate is ideal for year-round outdoor recreation.

Tucson offers one-of-a-kind experiences for those interested in outdoor adventure and nature, heritage and culture, arts and attractions, golf and original Southwest-inspired dining.

If you are looking for a great start to your healthcare career, then Banner is the place to be Join us in our mission to serve our patients with amazing customer service, attention to detail, and just plain old greatness

Experience is great, but we are willing to train the right people with the right attitude


Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting groundbreaking research.

Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies.

Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients.

The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report.

The academic medical center has earned Magnet Recognition becoming the only hospital in southern Arizona to meet the rigorous standards of the American Nurses Credentialing Center's Magnet Recognition Program for nursing excellence.

The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.


This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment.

This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc.

Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients' insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability.

Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

  • Verifies patient's demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
  • Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
  • Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
  • Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
  • Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
  • Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.
  • Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient's care. Primary external customers include patients and their families, physician office staff and third-party payors.

MINIMUM QUALIFICATIONS
High school diploma/GED is required.

Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experienc

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