Case Aide PRS

1 week ago

New York, New York, United States Urban Strategies LLC Full time
JOB DESCRIPTION

JOB TITLE

Case Aide

PROGRAM

Post Release Services

WORK SCHEDULE

Five Days per Week, 40 Hours per Week, 12 Months per Year

LOCATION

HYBRID - Bronx, NY & Queens, NY

REPORTS TO

Regional Supervisor

JOB TYPE

Non-Exempt

HOURLY

$21.00

GENERAL JOB DESCRIPTION

The Case Aide is assigned to provide support to a program and is responsible for assisting in the day to day tasks to ensure that services are provided in a timely manner. The Case Aide is required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours and weekends.

ABOUT YOU

The ideal candidate for our program is a self-motivated and dedicated person who is excited and passionate about helping children, staff, and external stakeholders. You are also a personable, energetic, and empathetic person who can manage multiple projects in a prioritized manner to meet our internal Urban Strategies goals.

You have the following Competencies:
  • Ability to provide guidance and support to staff.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Attention to detail and ability to maintain accurate records.
  • Adapt to unexpected circumstances, think critically and is resourceful.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Adapt to frequent changes and bring new ideas and innovations to the workplace.
  • Foster a harmonious work environment and find mutually beneficial resolutions that promote teamwork.
WHAT YOU'LL BE DOING
  • Perform secretarial and administrative duties for program staff including answering telephone, filing, drafting, and preparing correspondence/memorandums, and compiling a variety of reports.
  • Perform general office duties, such as ordering supplies, submitting requisitions, and maintaining records management database systems.
  • Manage, track, approve and complete appropriate forms for procurement and maintain inventory of items and supplies for the program.
  • Notify, coordinate and schedule staff for training. Maintain employee training records and due dates and collaborate with the Training Department for compliance.
  • Coordinate a variety of practices and procedures regarding human resources administration, such as assisting with onboarding, orientation, and timekeeping.
  • Help maintain the program's daily calendar and assist with scheduling and securing travel arrangements for staff.
  • Maintain accurate and current information for billing, travel expenses, data collection, quarterly stats, accounts, and budget.
  • Research, develop, and implement systems to aid the program's functionality to become more operationally efficient.
  • Provide effective support by being actively involved in tracking and implementation of department strategic goals.
  • Maintain an elevated level of knowledge of all departments' functions and activities in order to respond to internal and external inquiries and requests for information and departmental support.
  • Responsible for assisting with cross-departmental communication and helping facilitate information, as needed.
  • Monitor and maintain compliance with the organization's policies, funding sources, and licensing, as applicable.
  • Provide scheduling support, assist in prioritizing, and organizing projects to meet required time frames.
  • Assist in coordinating various meetings and events in compliance with program needs.
  • Develop agendas, take notes, and manage action items for meetings.
  • Develop and improve processes, in collaboration with other departments to eliminate complexity, ensuring workflows are streamlined and easy to understand for all staff.
  • Manage, develop, and implement an efficient and confidential filing system to include case files, documents, records, and reports.
  • Other duties as assigned to meet programmatic needs.
Other Functions:
  • Develop and maintain productive relations with local, state, and federal contacts.
  • Participate in and comply with all meetings, assignments, process improvement, and quality improvement initiatives as assigned by the program director.
  • Must be available to travel to other cities, and community sites as needed to support necessary program operations and for required training and implementation of new initiatives.
MINIMUM EXPERIENCE and/or REQUIREMENTS TO BE CONSIDERED
  • Education: High School Diploma or GED
  • Experience: 30 hours of higher education or 1 year experience working in education or social services.
  • Fluent in English and Spanish (verbal/written).
  • Effective communication and interpersonal skills to successfully interact with caseworkers, and other stakeholders.
  • Strong organizational and problem-solving skills to manage multiple tasks and priorities.
  • Ability to handle sensitive and confidential information with discretion.
  • Proficiency in Microsoft Office and data entry systems.
  • A valid driver's license, available to travel for meetings or training.
ORGANIZATIONAL INFORMATION

ABOUT US

Urban Strategies was founded by a Hispanic woman in 2003. We exist to equip, resource, and connect faith- and community-based organizations so that all children and families can reach their full potential. We work with Latino-focused faith- and community-based organizations to serve and engage the whole family. Our vision is that all children and families reach their full potential. Our organization is headquartered in Washington, D.C. Our team works across the United States and Puerto Rico with direct service centers located in California, Arizona, Texas, Florida, New York, and Puerto Rico. We also have some programming conducted in Latin America.

COMPANY CULTURE

Our work is driven by our three core values:

  1. Authentic Relationships are foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth.
  2. Servant Leadership is rooted in an other-centric mindset that informs the way one leads and builds up individuals, families, and communities.
  3. Intentional Compassion describes a deliberate commitment to understand, formulate strategic responses, and activate others to reach their full potential.
BENEFITS
  • Remote/hybrid work for eligible positions.
  • Medical, dental is paid 95% by company, 5% by employee (individual or family) eligible first day of hire.
  • Vision is covered 100% (individual or family) eligible first day of hire.
  • Employee Assistance Program
  • Vacation time is generous but varies depending on program and position. *
  • 9 Sick Days and 11 Holidays*
  • Every teammate gets long and short-term disability free.
  • Positions that require laptops, the company provides one.
  • Positions that require cellphone, company issues one.
WORK CONDITIONS
  • Ability to see at normal distance, hear normal conversations and sounds and use hands and fingers to fill out required forms. Will drive regularly to work in the office. May work evenings/weekends to meet required timeframes.
PERKS
  • Meaningful employee engagement programs.
  • Education discounts (BA-PhD) with a variety of education partners.
OTHER
  • All employees must pass a mandatory criminal background check and a bilingual language test for positions that require them.
  • Employment is conditional pending satisfactory results of all required tests and background checks.
  • Periodic physical examinations and TB clearances will be required, if hired.
  • Some positions governed by Service Contract Act guidelines.
  • It is understood and agreed that, where a position is funded by a third-party grant, pay and other terms and conditions may be determined by the granting agency. To the extent practical and possible. Grant-funded employees will normally be given notice of termination effective the date the grant expires. When the application has been made for continued grant funding, the employee will be advised. Extensions of hire may be made in expectation of grant funding but may be rescinded if the granting agency withdraws.
In keeping with its equal employment opportunity legal requirements, Urban Strategies will not discriminate against any person in employment because of legally protected classifications such as race, color, national origin, or sex. Urban Strategies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, sexual orientation, disability, or other legally protected classifications under applicable federal, state, and local legal protections. This policy applies to all terminations and conditions of employment, including hiring, placement, promotions, terminations, layoffs, leaves of absences, compensation, and training. Please note that Urban Strategies, in order to fulfill its mission, is legally allowed to make decisions in its employment practices based on its distributed employee manual. All employee positions are critical to the fulfillment of this mission. Consequently, Urban Strategies expects all employees to live out the standards as set forth in the Employee Handbook and otherwise as interpreted by the Urban Strategies leadership. Among other things, this means that Urban Strategies may take employment-related action against an employee based on his or her noncompliance with the policies, procedures, and practices of Urban Strategies, including employment termination.

To apply:

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