General Manager

2 weeks ago

Newark, New Jersey, United States Smarte Carte Full time

** General Manager - EWR Newark Liberty Airport - Full Time**

**Job Category****:** Management **Requisition Number****:** GENER002069 Showing 1 location **Job Details**

**Description**

**GENERAL MANAGER - EWR Newark Liberty Airport - Full Time**

Salary based on qualifications and experience + Benefits

**COMPANY BACKGROUND**

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, UK, Sweden and Singapore.

Smarte Carte, Inc. is a privately held company.

**POSITION SUMMARY**

The General Manager directs all airport operations by building and developing a strong team of front line managers and support staff. The GM is responsible to ensure increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance and integrity. The GM is responsible for the airports P&L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials and equipment.

**KEY RESPONSIBILITIES**

Overall responsibility for the P&L, with the expectation to deliver excellent results vs. annual and strategic plans

Lead the operations at EWR of a significant size (30 + employees)

Ensure daily operational performance goals are met through managing the labor force, and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality.

Develop new business e.g. airport services, other vending opportunities

Develop and maintain strong relationships with key stakeholders within the airport community as well as with peers within Smarte Carte.

Other duties as assigned.

**EXPERIENCE**

Minimum of 5 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.

Strong P&L management experience is required

Minimum 5 years of direct management experience and the ability to manage across a wide range of capabilities and personalities Possess strategic leadership, planning and thinking skills, business assessment acumen and value chain mind-set.

Experience with working in a cross-functional team environment

Proven change management leadership capability and strong analytical skills.

Understanding of the institutional complexity

Political organization acumen

Labor union/ contract negotiation

**KNOWLEDGE, SKILLS AND ABILITIES**

Demonstrated strong business acumen as defined by a proven track record of success in an operational environment

Ability to forge solid relationships with external constituents e.g. customers, clients, supplier partners, etc. and manage across a wide range of capabilities and personalities.

Excellent verbal and written communications.

Strong negotiation skills and experience in establishing global supply partners.

Strong financial and analytical skills; must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPIs affect financial outcomes.

Organized and able to manage multiple priorities effectively.

Proficient knowledge of Microsoft Office/Suite

Superior management skills; ability to influence and engage direct and indirect reports and peers

**LEADERSHIP CHARACTERISTICS**

The successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts. This executive is highly intelligent and enthusiastic with a commitment to excellence. In terms of personal competencies, the successful candidate must be hands-on and possess the best combination of strategic thinking that also leads to actual results. This is a practical versus a theoretical thinker who should demonstrate the following competencies:

**Leadership**: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators.

**Results Oriented**: A driver who possess the ability to take actions and implement effective solutions in a timely manner.

**Problem Solve**r: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented.

**Analytical Thinking and Decision-Making**: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.

**Teamwork and Interpersonal Skills**: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse work force.

**Ethics**: Highest level of professional integrity and honesty as well as personal credibility

**Licenses & Certifications:**

Valid Drivers license

Ability to attain Airport Badge required

**EDUCATION**

Bachelor's degree and experience in an operationally-oriented role is required.

**BENEFITS**

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.

**Skills**

**Required**

**Multitasking** *Advanced* **Collaboration** *Advanced* **Flexibility** *Advanced* **Data Analysis** *Advanced* **Customer Service** *Advanced* **Time Management** *Advanced* **Problem Solving** *Advanced* **People Management** *Advanced* **Decision Making** *Advanced* **Communication** *Advanced* **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Required**

Bachelors or better.

**Experience**

**Required**

Strong P&L management

**5 years:** Direct Management of employees

**5 years:** Operational Function

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