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Counter Service Representative
3 months ago
Introduction
Join our team at Dutch Boy Cleaners / Five Star Cleaners as a Customer Service Representative, where your enthusiasm and dedication to outstanding service will play a pivotal role in providing our clients with an exceptional dry cleaning experience. In this vital position, you'll be the face of our company, ensuring customer satisfaction with a warm greeting, attentive listening, and a commitment to resolving their needs with efficiency and a smile. Your role will be instrumental in maintaining our reputation for excellent customer care and fostering lasting relationships with our community. If you have a passion for service and a keen eye for detail, we would love to welcome you to our professional family.
Job Responsibilities
Greet customers warmly and ascertain their needs for dry cleaning and laundry services.
- Explain the range of services provided, including cleaning, pressing, and any special treatments available.
- Check in items, tag garments with customer identification, and prepare orders for processing.
- Inform customers of pricing, turnaround times, and any relevant policies regarding care and handling of garments.
- Answer customer inquiries, resolve complaints, and provide guidance on garment care.
- Operate the point of sale (POS) system to handle transactions, process payments, and issue receipts.
- Update customer records with order details and preferences in the company's database.
- Coordinate with the cleaning and pressing team to ensure orders are completed on time and to the customer's satisfaction.
- Conduct quality checks on cleaned garments before returning them to customers.
- Manage pick-up and delivery schedules for customers who request these services.
- Maintain a clean and organized work area, including the counter and customer-facing areas.
- Provide information on promotions, discounts, or loyalty programs to encourage repeat business.
- Ensure compliance with health and safety regulations related to the handling and storage of cleaning chemicals and supplies.
- Assist in inventory management of cleaning supplies and consumables.
- Handle and resolve any issues concerning lost or damaged items according to company policies.
- Follow
Job Requirements
High school diploma or equivalent education.
- Proven customer service experience or a strong willingness to learn.
- Excellent communication skills, both verbal and written.
- Ability to operate computer systems and software necessary for transactions.
- Basic math skills for handling cash and giving change.
- Knowledge of dry cleaning services and garment care preferred but not required.
- Flexibility to work in shifts, including weekends.
- Strong attention to detail and organizational skills.
- Ability to stand for extended periods and perform physical tasks such as lifting and moving garments.
- Professional appearance and adherence to a dress code.
- Ability to work in a fast-paced environment and maintain calm under pressure.
- Willingness to adhere to all health and safety guidelines specific to the dry cleaning industry.
- Capability to handle customer complaints and provide effective solutions.
- A commitment to delivering high-quality customer service and maintaining customer confidentiality.
Compensation details: 14 Hourly Wage
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