Customer Services Representative

1 week ago

Corona, California, United States EBlock Corp. Full time

Overview:

E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at

EBlock is an online vehicle auction where vehicles are bought and sold in 60 seconds. At EBlock, we are constantly innovating to adapt to today's automotive dealers needs. Our technology gives automotive dealers the opportunity to inspect and sell vehicles through a live online auction from their own dealership. EBlock currently hosts two types of auctions. In the first, dealers can launch and load auctions at the time of vehicle appraisal. The second enables dealers to sell fresh trades or aged inventory. We greatly value our customers feedback, which is used to enhance our technology to better serve our users.

The Customer Service Representative will be responsible for handling incoming inquiries and requests via the department email and by phone. As a Customer Service Representative, you will be asked to: relay information relating to our services and processes, locate and provide appropriate documentation and company information as needed, acting as a liaison for both our customers and colleagues to guide them to appropriate departments.

In addition, the Customer Service Representative will require hard skills relating to computer literacy, technical skills, language, and analytical thinking. Administrative and clerical customer service-oriented tasks will be an essential part of this role.

The successful candidate for this role should possess exceptional communication and interpersonal skills such as: diplomacy, adaptability, dependability, patience, and a willingness to collaborate.

Schedule: Monday-Friday, 8:30 AM- 5:00 PM PST. The is a hybrid role at our office in Corona, CA.

Responsibilities:

What You Will Do:

  • Answer incoming calls and customer service inquiries received by email and phone
  • Perform day to day transactions which include locating, investigating, verifying, classifying, computing, posting and recording data in various tracking systems relating to task management, accounting data, and company systems
  • Maintain customer records by relaying and updating account information or directing these details to the appropriate department
  • Maintain a strong customer relationship through regular verbal and written communication and provide timely documentation and resolution of issues
  • Co-ordinate with multiple departments to communicate, address, and resolve items as necessary
Qualifications:

What You Will Need:

  • 3 years Customer Service experience
  • Bilingual (English and Spanish) an asset, but not mandatory
  • Experience in the car auction or automotive industry an asset, but not mandatory
  • High degree of accuracy and attention to detail
  • Strong customer service skills and email/phone etiquette
  • Strong competency with computers and associated software(s) including Microsoft Excel/Word and/or Google Sheets/Docs

What We Offer:

  • Competitive pay
  • Medical, Dental & Vision
  • 401k/RSP with Match
  • Company paid Group Life/AD&D insurance
  • Paid time off
  • Flexible working environment
  • Continuous Learning
  • And an amazing culture to top it all off

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $ $23.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.

E INC takes cybersecurity seriously. For awareness, all active job openings are listed on our careers page, here: E INC will reach out to candidates via our Application Tracking System iCIMS, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.

E INC, together with our EBlock and EDealer brands, is creating the best digital auction and retailing platform in the world. To do that we need people who are ready, willing, and able to develop, deliver, and relentlessly refine every aspect of the online buying experience. If youre interested in putting your talent and passion to work for one of the fastest-growing companies in North America, we'd love to talk.

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