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Truck Service Advisor

3 months ago

Fontana, California, United States Inland Full time

THE OPPORTUNITY

The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process. Further responsibilities include advising customers on proper vehicle care and reviewing final repairs performed. In this role, you will be at the forefront of Inland's commitment to provide the highest standard of service to all our customers. Service Advisors will lead The Inland Way of understanding needs, proactivity, and exceeding customer expectations. Prior experience as a service advisor in automotive, truck or equipment service repair would be an advantage. And we can train you to the industry if you have a strong customer service approach.

YOUR RESPONSIBILITIES

Greets and welcomes customer at their unit in a timely manner while maintaining high customer satisfaction standardsHandles telephone inquiries regarding appointments and work in processCompletes walk-around inspection including vehicle/equipment, and recommends additional needed service including checking for any outstanding recall noticesArranging for the Lead Hand to test drive the vehicle with the customer to confirm the problem, or refers to the test technicianDetermine and follow OEM warranty proceduresWrites up customer's vehicle/equipment problems accurately and clearly on repair ordersSets expectation with the customer and inputs information into service dept computer systemDetermines path of repair while verifying accuracy of repairs and documentsContacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performedAdvises customers on the care of their vehicles/equipment and the value of maintaining them in accordance with manufacturers' specification

WHAT WE LOOK FOR

Strong interpersonal skills, team player, helpful and cheerful with sales approachAbility to proactively problem-solve and think logicallyGood verbal and strong written communication skills3+ years related experience and/or training, or equivalent combination of education and experiencePost-secondary diploma or trade certification helpful but not requiredStrong ability to listen to other's and be able to interpret issues and pass on to othersGood mechanical aptitude and great organizational skillsStrong computer skills, able to learn new computer programs and accurate keyboarding of dataFunctions well with large volume and fast-paced work environment.Accountability and dependability with strong time managementMust be able to lift a minimum of 25 kgs or 50 lbs on occasion.Must be able to walk around shop floor/parts department and sit/stand at service counter

SALARY

The salary range for Service Advisors is $ $33.40 per hour, based on experience.

US BENEFIT PACKAGE

Our employees receive a generous benefits package including:

MedicalDentalVisionPrescription benefits401k with employer matching programFlexible Savings AccountHealth Savings Account (available with some medical programs)Long Term and Short-Term DisabilityLife Insurance and Accidental Death and Dismemberment InsuranceOn-going training opportunities