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Automotive Sales Consultant

2 months ago

Fontana, California, United States Pacific Truck Center Full time
Job Overview

Company Overview:

Pacific Truck Center is a premier independent dealership specializing in the sale of light and medium-duty trucks and vans. We are dedicated to providing personalized service and fostering long-term relationships with our clients. Our goal is to deliver outstanding customer service while assisting our customers in finding the ideal vehicles to suit their requirements.

Position Summary:

We are in search of a knowledgeable, professional, and customer-oriented Automotive Sales Consultant. The successful candidate will possess experience in the automotive sector, a solid grasp of dealership financing, and the ability to communicate proficiently in both English and Spanish. Exceptional customer service is fundamental to our operations, and we seek an individual who shares our dedication to ensuring a remarkable experience for every customer.

Key Responsibilities:

  • Guide customers in choosing the appropriate truck or van tailored to their needs and preferences.
  • Provide comprehensive details regarding vehicle features, specifications, and pricing.
  • Accurately and efficiently process finance applications.
  • Utilize Excel for monitoring and reporting sales metrics.
  • Maintain professional communication through emails and interactions with customers and colleagues.
  • Ensure a welcoming and positive atmosphere for all visitors to the dealership.
  • Stay informed about the inventory and current industry trends.
  • Develop and nurture relationships with customers to promote repeat business.
  • Effectively negotiate deals to ensure customer satisfaction while maintaining profitability.
  • Handle documentation and vehicle records meticulously to guarantee accuracy and compliance.
  • Employ CRM systems to track leads, customer interactions, and sales progress.
  • Collaborate with the sales team, finance managers, and service department to facilitate a seamless customer journey.
  • Exhibit flexibility by being available to work weekends or evenings as required.

Qualifications:

  • Prior experience in an automotive dealership is essential.
  • Proficient in Excel and finance application processing.
  • Bilingual in Spanish and English, with strong communication abilities in both languages.
  • Excellent customer service skills with a professional and approachable demeanor.
  • Strong logical reasoning and problem-solving capabilities.
  • Ability to thrive in a fast-paced environment while managing multiple responsibilities.
  • Solid negotiation skills and a good understanding of sales techniques.
  • Attention to detail and strong organizational skills.
  • Familiarity with CRM systems and customer relationship management practices.
  • Knowledge of automotive industry regulations and compliance standards.

What We Provide:

  • Competitive salary with potential for commission.
  • Continuous training and professional development.
  • A supportive and collaborative work environment.