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Member Services Representative
3 months ago
Planet Fitness is a renowned franchisor and operator of fitness centers, maintaining a mission to offer a premium experience in a friendly, encouraging environment known as the "Judgment Free Zone." Houston Fitness Partners, an esteemed franchisee of Planet Fitness, is seeking a dynamic individual to join their team.
Join a Team that Embraces:
- People: Valuing both our team members and clients
- Enjoyment: Finding fulfillment in the tasks at hand
- Integrity: Leading with honesty and ethics
- Responsibility: Taking ownership of results
- Initiative: Proactively seizing opportunities
Member Services Representative:
Key Responsibilities:
- Welcome and farewell members/guests with confidence, enthusiasm, and professionalism
- Address the needs of members/guests promptly with efficient customer service in a fast-paced setting
- Answer phone calls promptly and courteously, providing accurate information
- Use effective communication and problem-solving skills to ensure customer satisfaction
- Handle prospective member inquiries and tours to determine their needs
- Accurately process retail transactions and work towards sales targets
- Maintain cleanliness and sanitation of the club and equipment during the shift
- Offer clear and friendly explanations of business procedures and policies
Required Skills:
- Excellent customer service skills with 6-12 months of face-to-face interaction experience
- Self-motivated with the ability to take the lead with minimal guidance
- Punctuality, reliability, and strong work ethic
- Basic computer skills and the capacity to handle multiple tasks efficiently
Basic Qualifications:
- Minimum age of 18 years
- Clearance of a background check
- Willingness to obtain CPR/AED certification before employment and maintain it thereafter
Member Services Representative:
- Standing and walking throughout the club for the duration of the shift
- Frequent verbal communication for information exchange
- Ability to lift weights up to 50 pounds
- Exposure to cleaning chemicals
- Frequent cleaning and sanitizing tasks
- Bending, twisting, and reaching to fulfill duties
Perks of Joining Our Team:
- Comprehensive Medical, Dental, and Vision Coverage for Full-time employees after 6 months
- 401(k) eligibility after 12 months
- Complimentary PF Black Card gym membership
- Potential for career advancement