End User and Factory Excellence First Contact Support
1 week ago
Join our team at ABB, a company committed to tackling global challenges with core values such as care, courage, curiosity, and collaboration. We prioritize diversity, inclusion, and equal opportunities as we work towards empowering individuals to develop sustainable solutions. Begin the next chapter of your professional journey with ABB.
Position Reporting to:
EPIP Helpdesk Manager
Role and Responsibilities:
As a Support Specialist, you will play a crucial role in supporting the organization's vision and strategic goals. You will be responsible for defining, managing, and monitoring processes to ensure Information Systems (IS) services meet the necessary requirements. Your expertise will be key in enhancing organizational effectiveness by providing detailed insights and knowledge. This onsite role contributes to the Electrification Installation Products Division, focusing on activities such as:
- Describing and defining IT processes/services along with their relationships, dependencies, and business value
- Preparing and maintaining process documentation for system services
- Implementing measurement and reporting practices to facilitate service planning and monitoring
- Offering consultation and support for the installation or modification of IS services
Qualifications:
- Minimum 2 years of experience in End User Support
- Proficiency in Windows 10 support and knowledge
- Fluent in Microsoft Office and skilled in supporting O365
- Bachelor's degree in Information Systems or a related field
About Us:
At ABB, we embrace individuals from diverse backgrounds. Take the next step in your career journey with us and explore the global impact of our innovative solutions. #MyABBStory
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