Contact Center Overflow Operator

2 weeks ago

Memphis, Tennessee, United States Bioventus Full time
Are you ready to work for a more active world?

At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives.

The Contact Center Overflow Operator is responsible for answering overflow calls from various customer facing groups and taking messages, forwarding calls, and assisting customers. Front desk reception duties. Other duties to be assigned as necessary depending on various department needs. This position serves as an overflow call center for all calls from patients, facilities, insurance companies, field employees etc. Participates in overall operation of the overflow contact center and utilizes various internal systems. Investigates and analyzes the needs of the caller and answers or routes their inquiries to the correct department via email, call transfer IM etc.What you'll be doing
  • Support the day-to-day operations of various customer facing departments by fielding overflow calls and attending to front desk reception.
  • Utilize analytical, statistical skills and interpretive abilities to analyze data and make recommendations for improvements or changes as necessary as related to KPIs.
  • Participate in day-to-day operations/projects as necessary with a professional demeanor and excellent communication and interpersonal skills to effectively interact with internal/external customers and other team members.
  • React to change productively and train other Contact Center Overflow Operators effectively.
  • De-escalate conflict during difficult moments (service outages, customer escalations, etc.)
  • Hold oneself and others accountable to conduct business in a manner compliant with Bioventus' Code of Compliance and Ethics, policies and procedures and internal controls applicable to their role.
  • Other duties as assigned.
What you'll bring to the table

•High School Diploma or equivalent

•Preferred contact center or customer service experience.

•Outstanding communication and customer service skills

•Knowledge of Microsoft Office applications

•Preferred experience with Five9, and/or SAP systems

Are you the top talent we are looking for?

Apply now Hit the "Apply" button to send us your resume and cover letter.

Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.

  • Business Office Manager

    2 weeks ago

    Memphis, Tennessee, United States Memphis Operator LLC Full time

    Job DescriptionJob DescriptionBusiness Office ManagerLong Term Care Experience Required Are you looking for a rewarding career and a stable company to call home? Spring Gate Rehabilitation and Healthcare Center not only offers you leading market wages, but a rewarding experience to work with other warm-hearted team members who will support and guide you...

  • Sales Call Center Agent Self Storage

    5 days ago

    Memphis, Tennessee, United States Absolute Storage Management Full time

    Position Title: Sales Call Center AgentDepartment: TechnologyReports to: Sales Center **** ManagerLocation: Remote (Candidate must be located in one of our current states of operation: AL, AR, FL, GA, IL, KS, KY, LA, MD, MO, MS, NC, OH, SC, TN, TX, WI)Travel Requirements: 5%Status: Full-Time / HourlyOverall Responsibility: Reporting to the Sales Center...

  • Call Center Rep

    2 weeks ago

    Memphis, Tennessee, United States ManpowerGroup Full time

    Our client, in the East Memphis area is seeking a Call Center Representative to join their team. As a Call Center Representative, you will be part of the contact center team supporting operations. The ideal candidate will have flexibility, strong communication skills and teamwork which will align successfully in the organization.Job Title: Call Center...

  • Child Care Center Director at St. Jude Children's Research Hospital

    2 weeks ago

    Memphis, Tennessee, United States Bright Horizons Full time

    **Child Care Center Director** As a **leader in a Child Care Center** , you inspire teachers to create high-quality programming in each classroom while managing the centers day-to-day operations. You build strong partnerships with families to nurture each childs individual development and pave the way for success in school and life. The work you do is vital...

  • Assistant Distribution Center Manager

    2 weeks ago

    Memphis, Tennessee, United States L&R Distributors Full time

    Job DescriptionJob DescriptionJob Title: Assistant Distribution Center Manager Location: DC4 - Pine Bluff AR Distribution Center Department: Operations Reports To: Distribution Center General Manager Supervises: Operations Supervisory TeamFLSA Status: ExemptBLS Code: (Willing to Relocate from Memphis, TN to Pine Bluff, AR)GENERAL PURPOSE OF JOB The Assistant...

  • Assistant Distribution Center Manager

    2 weeks ago

    Memphis, Tennessee, United States L&R DISTRIBUTORS Full time

    Job Title: Assistant Distribution Center Manager Location: DC4 - Pine Bluff AR Distribution Center Department: Operations Reports To: Distribution Center General Manager Supervises: Operations Supervisory Team FLSA Status: Exempt BLS Code: (Willing to Relocate from Memphis, TN to Pine Bluff, AR) GENERAL PURPOSE OF JOB The Assistant Distribution Center...

  • Warehouse Operator

    4 weeks ago

    Memphis, Tennessee, United States gpac Full time

    Gpac has partnered with a multi-location Ag company currently searching for a Warehouse Operator. This company will train and has tons of advancement opportunities for the right individualWarehouse Operator Duties:Operate production equipment; open and close slide gates to start and stop the flow of grain.Weigh grain and record in computer system. Print and...

  • Warehouse Operator

    2 months ago

    Memphis, Tennessee, United States gpac Full time

    Gpac has partnered with a multi-location Ag company currently searching for a Warehouse Operator. This company will train and has tons of advancement opportunities for the right individualWarehouse Operator Duties:Operate production equipment; open and close slide gates to start and stop the flow of grain.Weigh grain and record in computer system. Print and...

  • Custodian (Whitehaven Center - Evening Shift)

    4 weeks ago

    Memphis, Tennessee, United States Motlow State Community College Full time

    Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 7 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a...

  • Custodian (Whitehaven Center - Evening Shift)

    4 weeks ago

    Memphis, Tennessee, United States Motlow State Community College Full time

    Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 7 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a...

  • Storage Center Assistant Manager

    2 weeks ago

    Memphis, Tennessee, United States U-Haul Full time

    Location:3201 Austin Peay Hwy, Memphis, Tennessee 38128 United States of AmericaAre you looking for more to take the next step in your career? Are you a people- person who loves to help others? Then consider becoming U-Haul Company's newest Storage Center Assistant Manager As a Storage Center Assistant Manager, you will frequently be responsible for the...

  • Asphalt Paver Operator

    4 days ago

    Memphis, Tennessee, United States PeopleReady Full time

    As an Asphalt Paver Operator with PeopleReady Skilled Trades, you'll support a local company in Memphis, TN. Whether you're new to the trades or a seasoned pro, come take charge of your career with PeopleReady Skilled Trades. Interested? Apply todayPay Rate: The pay rate for this job is $26 - $27 / hourBenefits: Health insurance benefits Flexible work...

  • Neurobiology- Assistant and Associate Professor, Tenure-Track Faculty

    4 weeks ago

    Memphis, Tennessee, United States UT Health Science Center Full time

    Neurobiology- Assistant and Associate Professors, Tenure-Track Faculty The Department of Anatomy and Neurobiology at the University of Tennessee Health Science Center seeks outstanding researchers to fill two tenure-track positions at the level of Assistant Professor and Associate Professor. We seek candidates to complement and extend departmental and...

  • Neurobiology- Assistant and Associate Professor, Tenure-Track Faculty

    1 month ago

    Memphis, Tennessee, United States UT Health Science Center Full time

    Neurobiology- Assistant and Associate Professors, Tenure-Track Faculty The Department of Anatomy and Neurobiology at the University of Tennessee Health Science Center seeks outstanding researchers to fill two tenure-track positions at the level of Assistant Professor and Associate Professor. We seek candidates to complement and extend departmental and...

  • Maintenance Technician, Fulfillment Center

    3 weeks ago

    Memphis, Tennessee, United States WALGREENS Full time

    Job SummaryMaintenance Technicians are responsible for keeping the facility operating and repairing problems as soon as they are discovered. Maintenance Technicians are required to perform basic maintenance tasks and assist with a wide range of repairs related to the facility's pneumatic, electrical, robotic, and conveyor systems.Job Responsibilities ...

  • Director of Operations

    2 weeks ago

    Memphis, Tennessee, United States Arvato Full time

    The Site Director is responsible for the oversite of all phases of warehouse operations including production, quality control, maintenance, receiving, picking and shipping. In addition, the Site Director will be responsible for annual budget planning and execution. They will work closely with the operations team to increase productivity and profitability...

  • Senior Operations Manager

    2 months ago

    Memphis, Tennessee, United States Judit Inc Full time

    JOB TITLE:FHN Financial Senior Operation's ManagerJOB LOCATION:Memphis, TN (will help with relocation)RESPONSIBILITIES:FHN Financial is looking for a highly experienced manager for its Fixed Income and Derivatives Operations. FHN Financial's primary focus is to be the world's finest fixed income distribution company for institutional investors.This person...

  • Senior Operations Manager

    4 weeks ago

    Memphis, Tennessee, United States Judit Inc Full time

    JOB TITLE:FHN Financial Senior Operation's ManagerJOB LOCATION:Memphis, TN (will help with relocation)RESPONSIBILITIES:FHN Financial is looking for a highly experienced manager for its Fixed Income and Derivatives Operations. FHN Financial's primary focus is to be the world's finest fixed income distribution company for institutional investors.This person...

  • Operations Manager

    1 month ago

    Memphis, Tennessee, United States Allied Universal Full time

    Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage,...

  • Operations Coordinator

    4 weeks ago

    Memphis, Tennessee, United States HMSHost at Memphis International Airport Full time

    With a career at HMSHost, you really benefit We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits 401(k) retirement plan with company match Company paid life insurance Tuition reimbursement Employee assistance program Training and exciting career growth opportunities...