People Experience

3 weeks ago

Houston, Texas, United States The Ladders Full time
Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you'll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let's revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

The People Experience Lead at Empower embodies our core values of people, quality, service, and innovation by overseeing the execution of our Human Resources Service Delivery Model. This position ensures that our human resources practices are not only efficient and effective but also fully compliant with the highest standards of regulatory frameworks. As the People Experience Lead, you are instrumental in driving continuous improvements and delivering compliant solutions that support the growth of a positive company culture and enhance employee satisfaction.

In this role, you provide essential day-to-day performance management guidance to people managers, including coaching, counseling, and disciplinary actions. Your deep expertise in Human Resources (HR) policies allows you to offer guidance and interpretation to both employees and managers, ensuring that our practices are consistent and reflect the latest in compliance and best practices. Your ability to manage and resolve complex employee relations issues through effective, thorough, and objective investigations further underscores the critical nature of your position within Empower.

Joining Empower as a People Experience Lead offers a unique opportunity to lead and innovate, ensuring that every member of our team is supported and empowered. Your commitment to ensuring a positive employee experience will contribute significantly to our overarching goals of expanding access to quality, affordable medication and promoting a healthier, more productive workplace. This is more than just a job-it's a chance to make a profound impact on the lives of our employees and, by extension, the communities we serve.

Duties and Responsibilities
  • Responsible for executing the Human Resources Service Delivery Model which includes driving continuous improvement through providing efficient, effective, and compliant solutions.
  • Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, disciplinary actions).
  • Provides HR policy guidance and interpretation to employees and managers and makes best practices recommendations while ensuring compliance throughout the organization.
  • Maintains in-depth knowledge of federal, state, and local employment laws and regulations thereby reducing legal risks. Partners with the legal department as needed.
  • Maintains compliance with federal, state, and local employment laws, regulations and recommended best practices.
  • Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations.
  • Oversees and responsible for Family Medical Leave Act (FMLA) claims process and regularly conducts audits with the 3rd party administrator to ensure timecard and payroll accuracy and compliance.
  • Administers Americans with Disabilities Act Amendments Act (ADAAA) interactive process to include initial conversation with employee, reviewing medical certification, evaluating requested/recommended accommodations, partnering, and communicating with department leadership and Safety Dept. to determine reasonable accommodations, and writing determination letters to employees.
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • Handles employment-related inquiries from employees and supervisors, escalating as needed to the appropriate staff.
  • Supports the implementation of human resources initiatives and programs.
  • Supports the process of constructive and timely performance evaluations, and annual compensation reviews.
  • Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Knowledge and Skills
  • Working knowledge of core human resources disciplines with emphasis on leaves of absence, corrective action, performance management, employee engagement, retention, and employee relations.
  • Ability to demonstrate strong working knowledge of employment laws, including but not limited to, Title VII, ADAAA, FMLA, Fair Labor Standards Act (FLSA), and Equal Employment Opportunity Commission (EEOC) regulations to maintain compliance with local, state, and federal laws.
  • Proficient in interpreting and applying the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
  • Excellent attention to detail.
  • Ability to maintain a high level of confidentiality.
  • Proficient in Microsoft Office Skills-Excel, Word, PowerPoint, Outlook.
Key Competencies
  • Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
  • Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
  • Resourcefulness: Secures and deploys resources effectively and efficiently.
  • Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
  • Ensures Accountability: Holds self and other accountable to meet commitment.
  • Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
  • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Experience and Qualifications
  • Bachelor's degree from an accredited college or University (Human Resources or Business preferred).
  • 5- 8 years of Human Resources experience with an emphasis on employee relations and coaching entry level leaders.
  • Professional in Human Resources (PHR) or Society for Human Resources Management Certified Professional (SHRM-CP).
Employee Benefits, Health, and Wellness
  • No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
  • Onsite Health & Wellness - IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
  • Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
  • Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
  • Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
  • Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
  • Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
  • FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
  • 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
  • Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
  • Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
  • Rewards & Recognition Program: Your hard work doesn't go unnoticed - enjoy rewards and recognition beyond your paycheck.
Additional Voluntary Benefits
  • Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
  • Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
  • Critical Illness: Protect your finances from the expenses of a serious health issue.
  • Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
  • Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
  • Legal Services: Access professional legal assistance to address concerns confidently.
  • Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
  • Pet Insurance: Care for your furry family members with our pet insurance coverage.
  • Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.

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