People Experience

2 weeks ago

Houston, Texas, United States Empower Pharmacy Full time

Position Summary:

The People Experience Lead at Empower embodies our core values of people, quality, service, and innovation by overseeing the execution of our Human Resources Service Delivery Model.

This position ensures that our human resources practices are not only efficient and effective but also fully compliant with the highest standards of regulatory frameworks.

As the People Experience Lead, you are instrumental in driving continuous improvements and delivering compliant solutions that support the growth of a positive company culture and enhance employee satisfaction.

In this role, you provide essential day-to-day performance management guidance to people managers, including coaching, counseling, and disciplinary actions.

Your deep expertise in Human Resources (HR) policies allows you to offer guidance and interpretation to both employees and managers, ensuring that our practices are consistent and reflect the latest in compliance and best practices.

Your ability to manage and resolve complex employee relations issues through effective, thorough, and objective investigations further underscores the critical nature of your position within Empower.


Joining Empower as a People Experience Lead offers a unique opportunity to lead and innovate, ensuring that every member of our team is supported and empowered.

Your commitment to ensuring a positive employee experience will contribute significantly to our overarching goals of expanding access to quality, affordable medication and promoting a healthier, more productive workplace.

This is more than just a job—it's a chance to make a profound impact on the lives of our employees and, by extension, the communities we serve.


Duties and Responsibilities:

  • Responsible for executing the Human Resources Service Delivery Model which includes driving continuous improvement through providing efficient, effective, and compliant solutions.
  • Provides daytoday performance management guidance to line management (e.g., coaching, counseling, disciplinary actions).
  • Provides HR policy guidance and interpretation to employees and managers and makes best practices recommendations while ensuring compliance throughout the organization.
  • Maintains indepth knowledge of federal, state, and local employment laws and regulations thereby reducing legal risks. Partners with the legal department as needed.
  • Maintains compliance with federal, state, and local employment laws, regulations and recommended best practices.
  • Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations.
  • Oversees and responsible for Family Medical Leave Act (FMLA) claims process and regularly conducts audits with the 3rd party administrator to ensure timecard and payroll accuracy and compliance.
  • Administers Americans with Disabilities Act Amendments Act (ADAAA) interactive process to include initial conversation with employee, reviewing medical certification, evaluating requested/recommended accommodations, partnering, and communicating with department leadership and Safety Dept. to determine reasonable accommodations, and writing determination letters to employees.
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • Handles employmentrelated inquiries from employees and supervisors, escalating as needed to the appropriate staff.
  • Supports the implementation of human resources initiatives and programs.
  • Supports the process of constructive and timely performance evaluations, and annual compensation reviews.
  • Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear.

The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices.

The employee is regularly required to move about the office and around the corporate campus.

The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Vision abilities required by this job include close vision.

Knowledge and Skills:

  • Working knowledge of core human resources disciplines with emphasis on leaves of absence, corrective action, performance management, employee engagement, retention, and employee relations.
  • Ability to demonstrate strong working knowledge of employment laws, including but not limited to, Title VII, ADAAA, FMLA, Fair Labor Stand

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