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Full Time NEMT Dispatcher Shift 6am
1 week ago
Duties/Responsibilities:
- Assign transportation trips into dispatching software.
- Manage drivers progress along their routes.
- Assign add-on trips to optimize timely pick up of clients.
- Ensure drivers schedules allow for periodic breaks.
- Work well under pressure from clients and facilities.
- Record accurate details of incidents, accidents, and complaints.
- Input information correctly into the appropriate company software's.
- Provide dispatching service via phones, e-mails, and faxes as a receiver and caller.
- Monitor and address dynamic driver issues (cancelation, standby, etc.).
- Respond to inquiries from clients for transport ETA.
- Maintain on time and professional performance.
- Use active listening skills that support effective telephone communication.
- Handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects in a professional manner.
- Meet commitments to clients, facilities, and co-workers.
- Maintain knowledge of dynamic client protocols.
- Communicate and coordinate with internal departments and managers as necessary.
- Work on a rotational basis that includes holidays and weekends.
- Perform other duties, as they're assigned.
- Excellent verbal and written communication skills.
- Strong interpersonal leadership skills.
- Excellent organizational skills and attention to detail.
- Strong logistical, analytical, and problem-solving skills.
- Ability to read and utilize a map
- Proficient with MS Excel, Word, and Outlook.
- Ability to learn and utilize proprietary company software implementations.
- Spanish language proficiency (Preferred, but not required).
- High School Diploma or equivalent.
- At least two years of related experience required.
- Prolonged periods sitting at a desk and working on a computer.
- Lifting boxes, wheelchairs, etc. as they arrive.
- Full-Time
- Hourly wages $18 - $20.00 per hour based on experience
- Benefits/Medical & Dental (50% company paid)
- Shift hours 6 am - 3pm
- Paid Time Off
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