General Manager

2 weeks ago


Cambridge, Massachusetts, United States Blaze Pizza - Massachusetts Full time

Purpose of Position:


The General Manager (GM) provides overall leadership through building a team of unmatched talent to deliver excellent product quality and industry-breaking guest service in every interaction; every shift.

The GM leads by example in maximizing profitability and business growth through use of brand standards and operations excellence tools to ensure business results are achieved.


Responsibilities:

  • Demonstrates leadership skills which positively reinforce the Blaze Pizza culture, communicates clearly with collaborative mindset to resolve conflict, problem solve and influence behavior
  • Recruit and equip employees to deliver great guest interactions and deliver consistent product quality
  • Leads performance conversations and uses coaching practices to develop Managers and Team Members
  • Builds a healthy performance management bench of capable Managers and Team Members

Guest Satisfaction:

  • Ensure local health and safety codes, and company safety and security policies are met
  • Control daytoday operations (scheduling labor, ordering food and supplies, etc.) to successfully support our restaurant in profitability
  • Ensures safe restaurant environment conditions are met which puts guest safety as a priority
  • Monitors restaurant speed and overall performance to meet performance targets
  • Serves as a role model in resolving guest concerns and works to exceed guest service standards
  • Monitor root causes of guest dissatisfaction and coach team on feedback and resolution techniques

Business Acumen, Sales & Profit:

  • Analyzes sales, labor, inventory and other resources on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
  • Ensures that facilities and equipment, including maintenance and property are maintained to Blaze Pizza standards; coordinates facility upgrades or equipment replacement with corporate office
  • Control Profit & Loss by following cash / security procedures, maintaining inventory, managing labor, reviewing financial statements / reports, and taking action
  • Reviews and prioritizes store capital expenditure requests

Requirements:

  • Positive and energetic selfstarter, passion for leadership
  • High School diploma
  • Basic business math and accounting skills and strong analytical, decisionmaking skills
  • 24 years of operations management experience in the QSR, Fast-Casual, or Casual Dining
  • Proven skills in employee and guest satisfaction; financial performance
  • Basic computer literacy and data analytics knowledge
  • Demonstrated track record in the manager selection, coaching and development
  • Good written and verbal communication skills with exceptional team building experience
  • Ability to lift, bend, stoop, walk and perform other physical tasks for hours

INDMANAGE
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