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Resident Services Coordinator
7 days ago
Job Title: Resident Services Coordinator
Department/Group: Resident Services / Non-Exempt
Company Philosophy
Arrow Senior Living Management values the significant role team members play in shaping residents' lives and creating cherished memories for the older generation.
Key Accountabilities
- Be the First Face of the community, ensuring exceptional customer service for all visitors.
- Administer Administrative Tasks for Resident Services and front desk operations.
- Engineer Encouragement for team members and residents by managing Resident Services events and programming.
Duties
- Provide administrative services, oversee volunteer resident receptionists, transportation schedule, and social media management.
- Maintain reception area and assist Resident Services Director and Operations Coordinator.
- Deliver first-class customer service to residents, visitors, and employees.
- Proactively address issues for residents and employees and assist with administrative tasks.
- Contribute to planned activity programs and manage communication logs.
- Ensure resident satisfaction through effective communication and problem-solving.
- Participate in training and assist with day-to-day office tasks.
- Assist prospective residents and families, and contribute to resident book and activities calendar.
- Perform light housekeeping duties and other assigned tasks.
Requirements
- Must be at least eighteen years old.
- Knowledge of resident care requirements.
- Good physical and mental health.
- Cleared background check.
- Skills in leadership, supervision, time management, and communication.
Physical Requirements
The role requires communication in person and through written correspondence, sitting for extended periods, lifting up to 50 pounds, and both indoor and outdoor work.
Job Industries
- Healthcare
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