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Collaborative Care Case Manager

3 months ago

Fort Worth, Texas, United States MHMR Tarrant Full time


Pay is determined by relevant experience, work history, education and internal equities. As part of our Diversity, Equity, and Inclusion practices, MHMR offers the maximum compensation for candidates based on their experience, education and internal equities of the agency. This practice removes biases in compensation and assist hires and/or promotions on pay equity in their appropriate position(s) at MHMR.

The average rate for this position is

Job Purpose

The Collaborative Care Case Manager (CCCM) is responsible for carrying a caseload of dually diagnosed intellectual and developmental disabilities /behavioral health consumers who have multiple, complex needs and who would benefit from collaborative case management services to prevent potential crisis situations. The CCCM will provide consultation, training, and technical assistance for individuals with intellectual and developmental disabilities and the staff who support them in accordance with agency policies and operating procedures as well as applicable state and federal statutes and regulations.

Essential Functions
  • Maintains an active caseload of individuals while demonstrating fidelity to the Learning Collaborative Pilot.
  • Ensures the coordination of support meetings and crisis plan development for individuals served through the Learning Collaborative Pilot.
  • Provides home visits and visits to various day and vocational settings as needed.
  • Develops, cross-systems crisis prevention and intervention plans, completes intakes and assessments, intervention and outcome plan for respite admissions or inpatient hospital admissions/discharges and any other documentation of service provided.
  • Provides referrals to skills training and submits documentation of data requirements.
  • Participates in systemic consultation, after-hours crisis support, rotating on-call duty schedule, committees, meetings, and work groups.
  • Ensures response time of one hour telephonically and two hours or less face-to-face.
  • Attends all meetings as requested with leadership, Clinical team, and respite staff, etc.
  • Represents the values and mission of the agency.
  • Maintains linkages and relationships with community partners.
  • Daily participation in triage calls to review any after-hours calls, updates on respite admissions and discussions of programming and referrals.
  • Maintains training and licensure (if applicable).
  • Provides Case Consultation
  • Review records of individuals with IDD residing in a variety of settings including but not limited to their own or family home, group home, or nursing facility to evaluate for gaps in care and advocate on behalf of the individual.
  • Promotes understanding and self-management of behavioral, environmental, and psychiatric challenges for individuals, service coordinators, and caregivers.
  • Identifies and documents interventions to reduce crises for persons at risk of or transitioning from institutionalization.
  • Performance standards are performed as applicable with MHMR's We CARE values "We Connect People in Our Community. We Provide Access to Services. We Link People to Resources. We Empower People."
  • Performs other job duties or responsibilities as requested or assigned.
Knowledge of Laws, Regulations, Policies/Procedures, Skills, and Abilities
  • OBI Policies and Procedures and performance measures
  • DFPS Rules regarding abuse and neglect
  • MHMR Tarrant Policies and Procedures
  • DADS Performance Contract
  • Laws related to persons with intellectual and developmental disabilities or related conditions
  • Rules pertaining to Medicaid and Medicare eligibility
  • Ability to develop and maintain productive working relationships with agency staff and external service providers.
  • Ability to negotiate and manage conflict diplomatically.
  • Strong advocacy and monitoring abilities
  • Advanced skills in written and verbal communication.
  • Ability to work in a team and independently.
  • Ability to work with minimal supervision.
  • Strong organizational skills.
  • Ability to work a flexible schedule, in a fast paced, multi-tasking environment.
  • Proficient and skilled in word processing and information systems, particularly in the use of Windows software applications, Microsoft Word, Microsoft Excel, and CMHC
Internal & External Customer Service

Extensive internal and external contact is required. The employee will demonstrate advanced written and verbal skills while maintaining a positive image.

Travel

Adhere to MHMR Mileage and Travel reimbursement policy and any other aspect regarding travel.

Equipment Used

Utilized as required for position.

Minimum Requirements

Minimum Qualifications

Minimum Education: Bachelor's Degree

Defined Education: Behavioral Science or Human Services field

Preferences: None

Substitutions: May substitute a bachelor's degree in any field where there is sufficient coursework (at least 30 semester hours) in human services areas will be accepted 42 Code of Federal Regulations (CFR), § a).

Years' Experience: One (1) year experience

Defined Experience: Personal Intellectual and Developmental Disabilities experience or experience with a family member may be considered.

License/Certifications: Valid Texas Driver's License

Special Courses: None

Supervisory Experience: None

Agency Requirements

All staff are required to participate in agency Emergency Preparedness and Environmental Safety programs and may be assigned by their department as a key/essential staff level function during critical events or for the purpose of sustaining business continuity.

This position may require temporary or permanent re-assignment to any MHMR Tarrant facility as determined by program needs and/or the Division/Director.

Assigned work hours may change as the needs of the agency change.

The Functional Title of this position may change as the needs of the agency change.

All work will be completed within the scheduled work hours. All non-exempt (hourly) employees are expected to clock in and clock out for each work shift, no work should be done off the clock.

MHMR reserves the right to change, add to or eliminate positions as it deems appropriate.

Employment is at will, as well as agency needs may change.

Agency dress code is to be followed at all times.

Physical on-site presence, including regular attendance and punctuality, is an essential function of this position. Any changes or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance.

Lifting Requirement: 15#

Our Benefits:
Our total rewards program offers benefits* to full time employees beginning 1st of the month following hire date including but not limited to:

• Comprehensive healthcare options (Medical, Dental, and Vision)

• Life insurance and additional supplemental accident and hospitalization plans

• 401a match and 457 deferred compensation plans

• Paid vacation and holidays; varied flexible work environment locations

• Annual tuition reimbursement program

• Student Loan Forgiveness

• Professional development programs and training

• And more.....
Insurance eligibility:

• Full time employees begin 1st of the month following hire date

• Market driven positions (full time or part time) begin immediately after hire date

• Select part time market driven positions are eligible for most insurance plans

• Substitute status jobs are not eligible for benefits
For more information, click
Additional Information
*MHMR of Tarrant County ("MHMR") and its affiliates and subsidiaries have an internal recruiting department. MHMR may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters herein after referred to collectively as "Recruiters"). Recruiters are hereby specifically directed NOT to contact MHMR employees directly in an attempt to present candidates - MHMR recruiting team or other authorized MHMR personnel must present ALL candidates to hiring managers. For more information please visit our website