Insights and Analytics Specialist

2 weeks ago

Chicago, Illinois, United States Mercer Full time

Mercer is seeking candidates for the following position based in the Philadelphia PA office or a local Marsh McLennan office in a hybrid schedule.

This is a role that offers the opportunity to shape and drive the organization's reporting and analytics capabilities to support the growth of the Marsh and Mercer businesses across the US and Canada. You will have the chance to collaborate closely with senior leaders and stakeholders, influencing strategic decision-making across multiple business units. If you are a strategic thinker with a passion for driving data-driven decision-making, this is an opportunity to play a pivotal role in shaping our organization's future through strategic reporting, analytics, and customer insights.

Insights and Analytics Specialist

What can you expect?

  • We are seeking a highly skilled and experienced colleague for our Analytics and Insights team within the US and Canada Marsh and Mercer Sales Operations, Enablement and Insights organization.
  • You will play a critical role in driving data-driven decision-making and strategic planning across multiple business units for the US and Canada region.
  • Your expertise in reporting, analytics, and customer insights will enable our organization to gain a competitive edge and achieve our strategic goals.
  • You will collaborate on a team of analysts and data specialists delivering digital analytics solutions and actionable insights to executive leadership and business segment/zone leaders across Marsh and Mercer in the US and Canada region.

What is in it for you?

  • Work with a seasoned, collaborative and team focused group of highly skilled individuals.
  • Work in an inclusive, collaborative, and innovative culture that embraces diversity
  • Exposure to key stakeholders and senior leadership and the opportunity to make strong business connections
  • A flexible, hybrid work schedule, including remote working opportunities, with competitive compensation including bonus eligibility and vacation days commensurate with experience level
  • We are excited to offer the following benefits to all our colleagues: Health and welfare benefits - Tuition assistance - 401K and other retirement savings programs - Employee assistance programs physical, mental and financial

We will count on you to:

  • Develop and execute a strategic roadmap for the Reporting and Analytics function, aligning it with the organization's overall goals and objectives.
  • Collaborate with global commercial and cross-functional teams to gather requirements, define KPIs, and design and develop reports and dashboards using Microsoft PowerBI (or similar BI platforms).
  • Analyze complex data sets to identify trends, patterns, and insights that will inform business strategies and initiatives.
  • Provide accurate and timely management reports, performance metrics, and customer insights to senior leaders and stakeholders.
  • Partner with cross-functional teams to develop and implement data governance and quality control processes, ensuring data integrity and accuracy.
  • Stay up-to-date with industry trends and best practices in reporting and analytics, and proactively identify opportunities for improvement.
  • Train and mentor sales operations team members and local market operations support colleagues on reporting tools, techniques, and best practices.
  • Partner closely with MMCs Global Insights and Analytics team, the Sales Technology and Platform team, and MGTI to optimize data infrastructure and ensure seamless data integration and accessibility.
  • Lead change management initiatives to drive adoption of data-driven decision-making and a culture of continuous improvement.

What you need to have:

  • Overall experience from 5 to 10+ years with a Bachelors degree
  • Experience working with large and complex data sets, and ability to extract insights from raw data.
  • Strong expertise in Microsoft PowerBI or similar BI tools such as Tableau or QlikView, including report development, data modeling, and dashboard design.
  • Proven experience in leading and managing a team of analysts and data specialists.
  • Proficiency in SQL and data querying languages.
  • Strong problem-solving and critical-thinking skills, with the ability to translate business requirements into actionable insights.
  • Excellent communication and presentation skills, with the ability to effectively communicate complex data and insights to non-technical stakeholders.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person

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